Expediter - Restaurant Operations
4 weeks ago
At 604 Hospitality Group, we are seeking a skilled Expediter to join our team. As an Expediter, you will play a critical role in ensuring the smooth operation of our kitchen, communicating orders to our culinary team, and delivering exceptional guest experiences.
Key Responsibilities:- Follow company policies and procedures as outlined in the Employee Handbook.
- Maintain a positive attendance record and adhere to company time off and illness procedures.
- Ensure sanitation and safety standards are met, with a focus on maintaining a score of 90% or better on all audits.
- Meet uniform, appearance, and grooming standards as specified in the Employee Handbook.
- Deliver exceptional guest service, maintaining a customer complaint ratio of less than 1 per 100 customers served.
- Know all menu items, accurately explain specials, and answer menu-related questions.
- Understand table numbering and accurately identify delegated table assignments.
- Communicate orders to kitchen staff with 100% accuracy and serve complete meals within 1 hour per table.
- Perform side work correctly as assigned and follow end-of-shift checkout procedures with 100% accuracy.
- Check the quality of food, add garnishes, and communicate orders to servers within 1 minute of receipt.
- Maintain a good team environment by assisting colleagues with station duties and side-work when needed.
- Must be at least 18 years old.
- Must be able to read and communicate in English clearly and effectively.
- Must be able to lift up to 20 pounds repeatedly throughout the shift.
- Must be able to stand and exert well-paced mobility for the duration of a scheduled shift.
- Must have the ability to stand and walk for extended periods.
- Must have the ability to lift, stoop, and bend.
- Must be reliable and punctual.
- Must be able to work well with others.
- Must demonstrate enthusiasm and commitment to guest satisfaction.
- Must be efficient and accurate with money and figures.
- Must possess manual ability to manipulate the register system and handle/serve food.
- Must be able to pass food safety training.
- Must be able to work flexible hours, including evenings, weekends, and/or holidays.
- Paid Time Off
- Bereavement Leave
- Emergency Days
- Referral Program
- Employee Discounts
- Skechers Direct Program
- Management Bonus Program
- Medical/Dental Benefits
- Group Life Insurance
- Universal Life Insurance
- Short-Term Disability
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