Multifamily Housing Specialist

3 weeks ago


Beverly, Massachusetts, United States Beacon Communities Full time

The Roving Occupancy Specialist plays a vital role in supporting properties in meeting occupancy goals and certification requirements across the portfolio. This position interacts directly with prospective and current residents to achieve maximum occupancy and compliance with various HUD and LIHTC certification/recertification requirements. The specialist also helps troubleshoot occupancy and certification problems as requested.

Key responsibilities include:

  • Processing income certifications/recertifications utilizing Yardi system and adhering to Beacon's AR/IR Procedures.
  • Coordinating leasing, including intakes, interviews, processing, preparation, and distribution of applications.
  • Assisting with rent collection efforts by mailing notices to delinquent residents.
  • Preparing lease packages and supplemental documents for new move-ins or new properties.
  • Providing high-quality customer service to residents and staff.
  • Providing instruction and guidance to residents during recertification process.
  • Promoting a positive, active, and collaborative relationship with residents, communities, and associated agencies.
  • Enforcing and adhering to company policies, rules, and regulations.
  • Maintaining the privacy and confidentiality of resident and company information.
  • Assisting property staff with troubleshooting occupancy and certification problems as requested.
  • Serving as a subject matter expert and resource on occupancy and related compliance requirements/regulations.
  • Providing training, coaching, and mentoring as requested to facilitate the development of property site staff as needed.
  • Quality Assurance audits and follow-up, special projects, and reporting.
  • Completing special projects assigned by manager.
  • Providing training, coaching, and mentoring to site Occupancy Specialists as requested.

Requirements include:

  • Minimum two years of tax credit experience.
  • Proficient with Microsoft Office, Excel, and Yardi system.
  • Ability to work independently with minimum supervision.

Travel requirements include weekly travel to sites and attendance at meetings and training seminars.

Reports to Regional Vice President or Regional Property Manager, per Assignment.



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