Maintenance Coordinator

4 weeks ago

Ladson SC United States Penske Truck Leasing Full time
Maintenance Coordinator Job Description

The Maintenance Coordinator plays a vital role in ensuring the operational efficiency and effectiveness of our maintenance operations. This position is responsible for providing superior customer service and communication to internal and external customers, while also supporting the branch financial manager in achieving branch performance and profitability.

Key Responsibilities:
  • Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
  • Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.
  • Greet customers at the location and provide quality phone service. Respond to customer inquiries regarding billing and scheduling.
  • Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
  • Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.
Requirements:
  • High school diploma or equivalent required, degree preferred.
  • Interpersonal and relationship building skills with an ability to collaborate with branch team members.
  • Competent written and verbal communication skills.
  • 2 years+ experience in customer service and operations experience required.
  • 2 years working in service and parts department preferred.
  • Agile and quick learner, enjoys collaborative projects and continuous education.
  • Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.

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