Retention Program Coordinator

5 days ago


Portland, Oregon, United States Sunstone Way Full time

Join Sunstone Way in our mission to provide exceptional support services to individuals and families.

We are seeking a highly skilled Retention Resource Administrator to join our team. As a key member of our staff, you will play a vital role in supporting the Mobile Housing Retention Specialists with administrative functions and act as the main point of contact for navigating community resources.

About the Role

This is a full-time position, working Monday-Friday, 8am-4:30pm, with an estimated salary of $56,430 per annum (based on 40 hours/week at $28.05/hour).

The successful candidate will be responsible for:

  • Requesting Client Assistance Funds via the CAF process;
  • Acting as the main point of contact for the retention team to navigate community resources;
  • Facilitating the handoff of participants into the mobile housing retention program;
  • Completing payments for participants utilizing support for utility bills or rental payments;
  • Scheduling/Organizing meetings with retention staff;
  • Organizing files and performing audits;
  • Uploading receipts for credit card purchases and completing company credit card transactional procedures;
  • Purchasing housing supplies for participants;
  • Handling HMIS service transactions;
  • Performing data entry into multiple systems, including Case Worthy;
  • Managing and delegating retention voicemail and other reception needs for MHR Specialists;
  • Maintaining good working rapport with property managers and other community partners;
  • Ensuring all documentation is effectively maintained and that all case notes are completed within an acceptable timeframe;
  • Managing team calendars and scheduling;
  • Attending weekly staff meetings and other agency meetings or training in accordance with agency policies or norms;
  • Providing effective and timely communication in verbal and written form to MHR Specialists, supervisors, or agency directors in response to issues or incidents, and in accordance with agency policies or guidelines;
  • Other duties as assigned.
About You

To be successful in this role, you will need:

  • A high school diploma or GED;
  • Strong computer knowledge and familiarity with Microsoft Office programs;
  • One Year of Data Entry experience;
  • Knowledge of Area Resources;
  • Knowledge of document filing systems, both electronic and paper;
  • Strong attention to detail in handling confidential and financial documents;
  • Excellent communication and interpersonal skills.
About Us

Sunstone Way is a leading provider of support services to individuals and families. We are committed to providing exceptional care and support to those in need.

We offer a competitive salary package, comprehensive training and development opportunities, and a dynamic work environment.



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