Social Services Director

5 days ago


Raleigh, North Carolina, United States ICMA Full time
Job Summary

ICMA seeks a seasoned professional to lead its Social Services department as Director of Social Services. This key role will oversee the administration of social services, staff, and functions of a complex agency, ensuring alignment with County Manager's priorities.

Key Responsibilities
  • Directs overall administrative operations, staff, and functions of the Social Services agency, facilitating management team meetings and stakeholder forums.
  • Develops and implements performance measures, budget, and outcomes for the agency, ensuring strategies and long-range plans are in alignment with County Manager's priorities.
  • Provides direct supervision to Social Services Administrators, overseeing Aging & Adult Services, Business Services, Children & Families Services, Economic Services, Economic Support Services, and Legal Services.
  • Develops Social Services strategic plans to accomplish goals and objectives, improving effectiveness and efficiency of service delivery and program operations.
  • Ensures agency compliance with Local, State, and Federal policies and procedures, in coordination with PH Director and CSS Director.
  • Supports a policy board by developing and presenting agendas, attending committee meetings, and participating in strategy sessions.
  • Upholds the highest ethical standards in delivering social services, fostering a culture of transparency, accountability, and respect within the organization.
  • Uses data to assess program performance and identify areas for improvement.
Requirements
  • Bachelor's degree in Social Work, Human Services, or related field with progressive supervisory experience in the delivery of client or programmatic services.
  • Master's degree in Social Work, Business Administration, Public Administration, or related field preferred.
  • Minimum of seven (7) years of experience in public sector management.


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