Clinical Care Coordinator

7 days ago

Kirkland, Washington, United States UnitedHealth Group Inc. Full time

About the Company

At UnitedHealth Group Inc., our mission is to help people live healthier lives and make the health system work better for everyone. We strive to provide high-quality care that addresses health disparities and improves health outcomes, while also mitigating our impact on the environment.

About the Role

We are seeking a highly skilled Clinical Care Coordinator to join our team in Home Infusion. In this role, you will be responsible for providing clinical care and education to home-based patients receiving a wide range of parenteral medications dispensed from Optum Infusion Pharmacy (the "Company").

Key Responsibilities

  • Establish and maintain positive clinical rapport with patients and their families, working closely with them in the provision of infusion therapy, education related to self-care and self-administration, and clinical monitoring of patient response to therapy
  • Assess patient appropriateness for home infusion therapy, including safety of the home environment, availability of caregiver support, and willingness of patient and/or caregivers to become as independent in therapy administration and monitoring of response to therapy as possible
  • Obtain and document patient's medical history at the start of care and ongoing, particularly as related to the diagnosis being treated with the prescribed infusion therapy
  • Complete all required clinical documentation thoroughly and timely, including nursing plans of care (POC), plans of treatment (POT), visit notes, clinical summaries, medication profiles, discharge summaries and any updates provided to members of the patient's care team, as well as obtaining patient and/or caregiver signatures on relevant consents and required forms
  • Participate in case conferences as needed to comprehensively plan patient care with the multi-disciplinary care team
  • Provide skilled care to patients of varying ages and medical conditions, as outlined in the plan of care and in accordance with physician orders and the plan of treatment
  • Establish, secure and maintain vascular access devices as prescribed, including (but not limited to) peripheral IV (PIV) placement, PICC and tunneled central venous catheter dressing changes, and implanted port access
  • Administer medications as prescribed, performing therapy-specific clinical assessments in accordance with the Company's policies, procedures and protocols, which may include frequent vital sign monitoring, management of acute infusion reactions, monitoring of side effects, and procurement of laboratory specimens
  • Communicate observations of patient response to therapy and overall physical assessment/condition with members of the care team in a timely manner, which may include the nursing supervisor, dispensing pharmacist, registered dietitian, and licensed prescriber, among others
  • Maintain a comprehensive knowledge base of infusion therapies administered in the home and ambulatory infusion center, utilizing Company policies, procedures and protocols in addition to all available training resources to ensure understanding of each therapy before initiating treatment
  • Maintain current nursing licensure in all states in which patients are serviced, as required by the respective State Boards of Nursing and/or Department of Health

Requirements

  • Active and unrestricted licensure as a Registered Nurse (RN) in the state(s) of practice and others as requested
  • Current Basic Life Support (BLS) and/or CPR certification, or willing to obtain prior to starting employment
  • 1+ years of experience working as an RN in a clinical care setting that contributes to proficiency in infusion therapy (such as medical surgical unit, emergency department, intensive care unit, post-anesthesia care unit, or similar setting)
  • Proficient with electronic medical record documentation
  • Proven willingness and ability to work with an interdisciplinary team of professionals including pharmacists and technicians, physicians and other licensed prescribers, registered dietitians, home health agencies (HHAs), sales representatives, and others as needed to provide comprehensive care and support of patients and caregivers
  • Proven willingness and ability to work independently in home or alternate-site settings
  • Proven willingness and ability to assume a flexible work schedule
  • Proven willingness and ability to meet attendance, overtime, after-hours on-call, and other reliability requirements of the position
  • Access to reliable transportation that will enable travel to customer and/or patient sites

Estimated Salary: $28.03-$54.95 per hour

Benefits

  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • Incentive and recognition programs to reward exceptional performance
  • Equity stock purchase and 401k contribution

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