Front Desk Associate

1 month ago

Miami, Florida, United States FirstService Residential Full time

Job Overview:

We are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at FirstService Residential. As a key member of our community, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring the overall satisfaction of our residents.

Your Responsibilities:

  • Provide exceptional customer service to residents, guests, and service providers.
  • Manage daily operations, including monitoring the Emergency Response System and maintaining accurate records.
  • Greets and directs residents, guests, and invitees, ensuring a warm and welcoming environment.
  • Monitors and controls Electronic Security Control Systems, ensuring the safety and security of our community.
  • Responds to emergency situations in a timely and efficient manner, prioritizing the well-being of our residents.
  • Maintains a safe and secure environment throughout the building/property(s), adhering to safety procedures and protocols.
  • Resolves and follows-up on all complaints/issues, ensuring resident satisfaction and loyalty.
  • May be assigned other duties by the on-site property manager, demonstrating flexibility and adaptability.

Skills & Qualifications:

  • High school diploma or equivalency preferred.
  • College level courses in business or hospitality preferred.
  • Two (2) to three (3) years of business experience preferred.
  • Computer literacy: command of information system hardware/software is preferred.
  • Effective written and verbal communication skills.
  • Multiple language fluency is desirable.
  • Strong customer service, communication, and interpersonal skills required.

Physical Requirements:

  • Ability to lift 30 – 50 lbs.
  • Work in an upright standing or sitting position for long periods of time.
  • Handle, finger, grasp, and lift objects and packages.
  • Reach with hands and arms.
  • Communicate, receive, and exchange ideas and information by means of the spoken and written word.
  • Ability to quickly and easily navigate the property/building as required to meet the job functions.
  • Complete all required forms.
  • Ability to work extended hours and weekends based on project requirements.
  • Ability to respond to emergencies in a timely manner.

Schedule: Varies

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits, including medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $16 / hour

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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