Tax Office Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced professional to join our team as an Associate Team Leader at H&R Block. As a key member of our retail office team, you will be responsible for providing exceptional client service, leading daily operations, and ensuring the consistent execution of our Service Standards.
Key Responsibilities:
- Support the Multi-Unit Team Leader in ensuring quality and consistent execution of our Service Standards
- Execute and hold tax office associates accountable to Service Standards execution and client service experience
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved
- Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
- Lead daily huddles and communicate essential information to office associates
Requirements:
- Prior experience working in customer service or similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
- High school diploma / equivalent or higher
About H&R Block:
H&R Block is a leading provider of tax preparation and financial services. We are committed to providing exceptional client service and creating a connected culture where everyone feels safe to bring their authentic self to work every day.
What We Offer:
- Competitive pay and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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