Tax Office Operations Manager

4 weeks ago


El Cerrito, California, United States H&R Block Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as an Associate Team Leader at H&R Block. As a key member of our retail office team, you will be responsible for providing exceptional client service, leading daily operations, and ensuring the consistent execution of our Service Standards.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in ensuring quality and consistent execution of our Service Standards
  • Execute and hold tax office associates accountable to Service Standards execution and client service experience
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
  • Lead daily huddles and communicate essential information to office associates

Requirements:

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher

About H&R Block:

H&R Block is a leading provider of tax preparation and financial services. We are committed to providing exceptional client service and creating a connected culture where everyone feels safe to bring their authentic self to work every day.

What We Offer:

  • Competitive pay and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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