Restaurant Supervisor

4 weeks ago


Boston, Massachusetts, United States Potomac Family Dining Group Full time
Restaurant Supervisor Job Description

This position is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant supervision in accordance with established company standards.

Key Responsibilities:
  • Assists in managing Restaurant Environment during scheduled shifts with limited decision making authority
  • Ensures prompt, friendly service according to company guidelines
  • Ensures the immediate response and correction of all verbal guest complaints
  • Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
  • Assists in maintaining adequate inventory levels
  • Ensures product preparation and presentation uncompromisingly meeting company standards
  • Maintains and enforces effective safety and security programs according to company policy and government standards
  • Promotes and supervises restaurant organization, cleanliness and sanitation
  • Assists in executing all incentive contests and educates associates on promotions and new menu offerings
Requirements:
  • High School Degree or equivalent education and/or experience;
  • One to Two (1-2) years of guest service experience;
  • One to Two (1-2) years of prior supervisory experience, preferably in a casual dining setting
  • Positive attitude and the ability to handle highly difficult guest interactions;
  • 21+ years old
  • ServSafe Alcohol and Food Certification a plus
  • Reading, writing, basic math and verbal communication skills in English is required
  • Bi-lingual experience a plus
  • Ability to pass company background check
  • Reliable transportation and government issued driver's license required
  • Ability to work 40 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays


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