Member Relationship Specialist

4 weeks ago


Hollywood, Florida, United States BrightStar Credit Union Full time
Job Description

BrightStar Credit Union is seeking a highly motivated and enthusiastic Member Relationship Specialist to join our team. As a key member of our team, you will be responsible for building relationships with members to help them save, borrow, and assist with teller transactions.

Key Responsibilities:

  • Provide members with a personalized rewarding experience by executing various defined member engagement strategies through the knowledge and use of sales skills measured by member experience surveys.
  • Process an appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy.
  • Process an appropriate percentage of new accounts and account maintenance as defined by branch management with a high degree of "Quality Assurance" accuracy within the limits of credit union policy.
  • Meet or exceed ancillary product sales referral goals.
  • Comply with Credit Union policies and procedures (including BSA/US Patriot Act, OFAC, security policy, and confidentiality policy), government regulations, and other policies and procedures related to the position.

Requirements:

  • One year to three years of similar or related experience.
  • A high school education or GED.
  • Interpersonal Skills- Should be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the member's best interest.

What We Offer:

  • Medical, Dental, and Vision
  • 401K Plan with Matching
  • Tuition Reimbursement Program
  • Supplemental Benefits
  • Engagement Area
  • Wellness Studio & Gym
  • Company Paid Life Insurance
  • Health Savings Account with Company Contributions

BrightStar Credit Union is an Equal Opportunity Employer and a Drug-Free Workplace.



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