Member Relationship Specialist
4 weeks ago
BrightStar Credit Union is seeking a highly motivated and enthusiastic Member Relationship Specialist to join our team. As a key member of our team, you will be responsible for building relationships with members to help them save, borrow, and assist with teller transactions.
Key Responsibilities:
- Provide members with a personalized rewarding experience by executing various defined member engagement strategies through the knowledge and use of sales skills measured by member experience surveys.
- Process an appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy.
- Process an appropriate percentage of new accounts and account maintenance as defined by branch management with a high degree of "Quality Assurance" accuracy within the limits of credit union policy.
- Meet or exceed ancillary product sales referral goals.
- Comply with Credit Union policies and procedures (including BSA/US Patriot Act, OFAC, security policy, and confidentiality policy), government regulations, and other policies and procedures related to the position.
Requirements:
- One year to three years of similar or related experience.
- A high school education or GED.
- Interpersonal Skills- Should be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the member's best interest.
What We Offer:
- Medical, Dental, and Vision
- 401K Plan with Matching
- Tuition Reimbursement Program
- Supplemental Benefits
- Engagement Area
- Wellness Studio & Gym
- Company Paid Life Insurance
- Health Savings Account with Company Contributions
BrightStar Credit Union is an Equal Opportunity Employer and a Drug-Free Workplace.
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