Retail Solutions Expert
4 weeks ago
Job Title: Retail Solutions Expert
LOB: Customer Solutions In-Store
We are seeking a skilled Retail Solutions Expert to join our team. As a Retail Solutions Expert, you will be the face of Asurion, delivering award-winning, personalized customer experiences. You will provide technical expertise, troubleshoot, and repair customer electronic devices, while also monitoring virtual messaging platforms and driving quality sales.
Key Responsibilities:
- Be the face of Asurion and deliver exceptional customer experiences
- Provide technical expertise and repair customer electronic devices
- Monitor virtual messaging platforms and upsell Asurion home+ products
- Drive quality sales in job fusion roles
- Complete initial 5-week training, including Apple & Samsung Certifications
- Manage inventory and partner with cross-functional teams
- Self-manage and set priorities in a fast-paced environment
Requirements:
- 1+ years of customer service/sales experience
- 6+ months experience with product service support or electronics troubleshooting (preferred)
- Ability to work a flexible retail schedule and support messaging support
- A completed background check and basic knowledge of Microsoft Office
- Knowledge of mobile devices and operating systems
We Offer:
- Certifications & ongoing training
- Competitive hourly pay & performance-based bonuses
- Benefits – Health, Dental, Vision and more
- Paid Time off
- Career growth opportunities
About Us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.
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