Retail Solutions Expert

4 weeks ago


Vero Beach, Florida, United States Asurion Full time

Job Title: Retail Solutions Expert

LOB: Customer Solutions In-Store

We are seeking a skilled Retail Solutions Expert to join our team. As a Retail Solutions Expert, you will be the face of Asurion, delivering award-winning, personalized customer experiences. You will provide technical expertise, troubleshoot, and repair customer electronic devices, while also monitoring virtual messaging platforms and driving quality sales.

Key Responsibilities:

  • Be the face of Asurion and deliver exceptional customer experiences
  • Provide technical expertise and repair customer electronic devices
  • Monitor virtual messaging platforms and upsell Asurion home+ products
  • Drive quality sales in job fusion roles
  • Complete initial 5-week training, including Apple & Samsung Certifications
  • Manage inventory and partner with cross-functional teams
  • Self-manage and set priorities in a fast-paced environment

Requirements:

  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule and support messaging support
  • A completed background check and basic knowledge of Microsoft Office
  • Knowledge of mobile devices and operating systems

We Offer:

  • Certifications & ongoing training
  • Competitive hourly pay & performance-based bonuses
  • Benefits – Health, Dental, Vision and more
  • Paid Time off
  • Career growth opportunities

About Us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.



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