Director of Collections and Recovery

4 weeks ago


Jacksonville, Florida, United States Jax Federal Credit Union Full time
Job Title: Director of Collections and Recovery

RadiFi Credit Union is seeking an experienced Director of Collections and Recovery to oversee the operations of consumer, mortgage, and commercial collections and recovery to minimize delinquency, charge-offs, and costs and to maximize recovery for assigned portfolios.

Key Responsibilities:
  • Develops and executes collections and recovery strategies to minimize delinquencies and losses and maximize recovery initiatives.
  • Manages projects to improve the operational effectiveness of the department and the asset quality of assigned portfolios.
  • Leads the team by inspiring engagement and increasing the capabilities of others to optimize business results.
  • Prepares and submits budgets for cost centers and cost allocation projections for Lines of Business.
  • Manages professional, collection agency, and other third-party relationships to maximize the value and effectiveness of our business partnerships.
Requirements:
  • Minimum 10 years of experience in collections and recovery risk management and operations or related work experience.
  • Knowledge of regulatory requirements related to loss mitigation programs and collections strategies.
  • Minimum 5 years leadership/management experience.
Preferred Qualifications:
  • Bachelor's degree from an accredited institution with a major in accounting, finance, or a related area, or equivalent work experience.
  • Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications or similar software.
  • Knowledge of or ability to use credit union software.
Working Conditions:

Must be able to routinely perform work indoors in a climate-controlled shared work area with minimal noise.

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.

Must be able to read and carry out various written instructions and follow oral instructions.

Must be able to speak clearly and deliver information in a logical and understandable sequence.

Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.

Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.

Must be able to effectively handle multiple, simultaneous, and changing priorities.

Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Must be able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area circumference, and volume.

Ability to apply concepts of basic algebra and geometry.



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