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Insurance Customer Service Representative

4 weeks ago

Beaumont, Texas, United States State Farm Insurance Full time

State Farm Insurance

**Job Summary:**

As an Account Associate at State Farm Insurance, you will play a crucial role in providing exceptional customer service to our valued clients. Your primary responsibility will be to assist customers with their insurance needs by offering accurate and timely information. You will also be responsible for processing policy changes and updates in our system, handling incoming calls and emails from customers regarding policy inquiries and claims, and collaborating with team members to resolve customer issues and ensure customer satisfaction. Additionally, you will maintain customer records and update information as needed, and provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner. To excel in this role, you will need to stay up to date with insurance products and industry trends to effectively assist customers, follow company policies and procedures to ensure compliance with regulations and guidelines, and meet or exceed performance goals and targets set by the company. You will also have opportunities to continuously improve your knowledge and skills through training and development opportunities.

**Key Responsibilities:**

* Assist customers with their insurance needs by providing accurate and timely information
* Process policy changes and updates in the system
* Handle incoming calls and emails from customers regarding policy inquiries and claims
* Collaborate with team members to resolve customer issues and ensure customer satisfaction
* Maintain customer records and update information as needed
* Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
* Stay up to date with insurance products and industry trends to effectively assist customers
* Follow company policies and procedures to ensure compliance with regulations and guidelines
* Meet or exceed performance goals and targets set by the company

**What We Offer:**

* Opportunities for career growth and development
* Competitive compensation and benefits package
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

**Requirements:**

* High school diploma or equivalent required
* 1-2 years of customer service experience preferred
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Proficiency in Microsoft Office and other software applications

**Why State Farm Insurance?**

State Farm Insurance is a leading provider of insurance and financial services, with a commitment to helping our customers achieve their goals and protect their assets. We offer a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.