Digital Solutions Specialist

5 days ago


Cincinnati, Ohio, United States Digital Mobile Innovations LLC Full time

Estimated salary: $55,000 - $65,000 per annum.

About the Opportunity

Digital Mobile Innovations LLC (DMI) is seeking a highly organized and efficient Digital Solutions Specialist to provide end-user support for its managed services operation. As a key member of the Contact Center team, you will be responsible for answering phone calls, providing support using chat functionality, and resolving tickets and orders.

Key Responsibilities:

• Create tickets for MACD requests (moves, adds, changes, and disconnects).
• Assist with activation of mobile phones and configuring the device for first-time use.
• Assist users with placing orders in their online portal.
• Answer inbound phone calls.
• Respond to voicemails.
• Answer inbound chats.
• Maintain satisfactory quality assurance scores.
• Assist other teams with overflow work.

Qualifications:

• High school diploma or equivalent.
• 1-2 years of experience working for a mobile carrier such as Verizon, AT&T, T-Mobile, & Sprint (preferred).
• 1-2 years of experience within Inbound Contact Centers (preferred).
• A+ Certification is a plus.
• Strong communication skills to communicate with end-users over the phone.
• Ability to work overtime to complete projects.
• Proficiency in using computers and technology.
• Strong attention to detail and organizational skills.
• Multitasking skills and ability to keep up in a fast-paced work environment.
• The ability to utilize critical thinking to complete tasks.

Benefits:

Digital Mobile Innovations LLC offers a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. Some of these benefits include:



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