Credit Services Associate
1 week ago
We are seeking a highly skilled Credit Services Associate to join our team at HD Supply. As a key member of our credit and collections team, you will be responsible for providing exceptional customer service and resolving customer inquiries in a timely and professional manner.
Key Responsibilities- Accurately and efficiently enter customer information into our order processing system.
- Monitor and track customer orders to ensure timely delivery and adherence to credit and collection standards.
- Respond to customer inquiries via phone, email, and fax, providing clear and concise information to resolve issues.
- Perform follow-up activities to ensure customer satisfaction and expectations are met.
- Utilize business systems to document notes and gather information to resolve customer issues.
- Resolve customer issues, including processing adjustments for late charges and overages/shortages, in accordance with established guidelines.
- Perform monthly department standards audits, including call assessments, account notation, and timely response to customer inquiries.
- High School Diploma or equivalent required; 0-2 years of experience in a related field preferred.
- Strong communication and customer service skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Basic computer skills and knowledge of business systems.
- Competitive hourly rate: $18.22-$21.92.
- Medical, dental, and vision plans.
- 401(K) with company match.
- Paid holiday, vacation, personal time, and wellness day.
- Paid sick time.
- Life and accidental death & dismemberment insurance.
- Short and long-term disability insurance.
- Critical illness insurance.
- Accident insurance.
- Whole life insurance.
- Commuter benefits.
- Tuition reimbursement.
- Employee assistance program.
- Adoption and surrogacy assistance.
HD Supply is an Equal Opportunity/Affirmative Action Employer. We value diversity, equity, and inclusion and are committed to creating a culture that promotes equity, respect, and advocacy for every associate. We are an equal opportunity employer and welcome applications from diverse candidates.
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