IT Support Specialist

4 weeks ago


Highland Heights, Kentucky, United States Prysmian Group Full time
About the Role

Prysmian Group is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert-level support for our iSeries applications and tape backups. You will work closely with our ticketing system (Service-Now) to resolve issues and communicate with users via phone, email, or Microsoft Teams.

Key Responsibilities
  • Provide technical support for iSeries applications and tape backups
  • Work with ticketing system (Service-Now) to resolve issues
  • Communicate with users via phone, email, or Microsoft Teams
  • Perform iSeries IPL maintenance on a monthly basis
  • Organize and manage onsite and offsite tape logs
  • Manage offsite tape storage with Iron Mountain
  • Monitor and update IBM Tape Libraries and Tape Inventory
  • Data Center Alarm Monitoring
Requirements
  • IBM iSeries administration or operator experience
  • Working knowledge of IBM Green Screen
  • Tape Library Backup Systems experience
  • Help Desk Level 1 experience
  • Ticketing system experience
  • Ability to manage and escalate trouble tickets
  • Detailed inventory and organizational skills

Prysmian Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where everyone has the opportunity to succeed.


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