Security and Front Desk Customer Service Representative

6 days ago

Portland, Oregon, United States CareOregon Full time
Job Summary

The Security and Front Desk Customer Service Representative is the primary point of contact for employees, members, and visitors of CareOregon. This role provides exceptional customer service by offering reception and general information, as well as directing visitors, contractors, and deliveries to the correct location. Additionally, the position is responsible for conducting initial security assessments of individuals and objects entering CareOregon facilities, equipped to attempt de-escalation and/or make the first call to law enforcement if necessary. The role also provides routine physical security services, including alarm monitoring, incident response, access control monitoring, and basic first aid.

Key Responsibilities
  • Greet and direct members, contractors, and visitors to CareOregon facilities.
  • Conduct initial security screenings of all individuals entering CareOregon facilities.
  • Maintain situational and community awareness for potential threats or risks to CareOregon employees, members, visitors, and property.
  • Maintain and monitor access control at CareOregon facilities, including employee access badges.
  • Provide customers with professional, timely, and competent service; escort visitors as needed.
  • Monitor CCTV, alarm systems, conduct building rounds, and perform other routine security services.
  • Provide security incident response and/or investigation as needed, including escalating to law enforcement if necessary.
  • Create clear, concise incident reporting documentation.
  • Provide scene assessment of emergencies and perform basic first aid as needed.
  • Support internal employee parking garage administration.
  • Cross-matrix and support work within other departments, including but not limited to, Mail Room, Facilities, Safety, and Disaster Preparedness.
  • Support High Rise Building Evacuation Team as needed during drills and emergencies.
  • Provide proactive, value-added service by identifying and reporting building issues.
Requirements
  • Minimum 1 year experience in security and customer service roles.
  • Oregon Department of Public Safety Standards and Training (DPSST) unarmed security professional certification or qualify for DPSST Temporary Work Permit at time of hire.
  • Oregon DPSST unarmed security professional certification must be obtained within 120 days of the Temporary Work Permit issue date.
  • First Aid and CPR certified upon hire or obtained within 90 days of hire.
  • Private security staff must be at least 18 years of age.
  • Medford, Oregon Location Only: authorized notary for the state of Oregon or ability to obtain within 30 days of hire.
Preferred Qualifications
  • More than 1 year of security and customer service experience in a healthcare, call center, claims, and/or hospitality environment.
Working Conditions

This role may include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit, or other means of transportation may be used.

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

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