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Wine Bar Host

1 month ago

Aspen, Colorado, United States The Little Nell Full time
Job Summary

The Wine Bar Host is responsible for providing exceptional guest service, ensuring a seamless dining experience, and maintaining a clean and organized environment.

Key Responsibilities
  • Seat guests according to Forbes 5-star standards
  • Maintain station rotation and balance in the room
  • Answer phones according to Forbes 5-star standards
  • Assist guest needs over the phone
  • Handle reservation requests
  • Complete reservations properly in Resy
  • Recommend alternate seating times when busy
  • Able to describe facilities and cuisine
  • Well-versed in all menus and ready to answer any questions related to menu items
  • Proficient in the restaurant reservation software (Resy)
  • Proficient in the maintenance software (Hot Sauce)
  • Check the room before opening and before and after meal periods
  • Make station charts for service staff
  • Act as a coat check
  • AM host is responsible for refilling the complimentary coffee station
  • AM host is accountable for monitoring business levels in the living room and communicates with the manager on staffing needs
  • Mark guest comments in Resy
  • Complete maintenance requests in Hot Sauce
  • Make cleanliness and maintenance inspections as directed
  • Familiar with hotel fire and safety regulations and procedures
  • Adhere to hotel standards, policies, and procedures
  • Thank all guests at their departure
  • Make copies, files, and completes paperwork as needed
  • Maintains neat and orderly station
  • Checks menus after each use for cleanliness
  • Make sure that all restaurant menus are current and up to date
  • Ensure that all private dining menus are ready before the actual meal period
  • Familiar with Colorado liquor laws, never allow outside liquor (or wine) brought to the restaurant
  • Hosts act as a gatekeeper and do not allow outside food items (such as cakes) into the restaurant
  • Complete tasks and projects delegated by the manager. Assist other departments as business volumes and staff levels demand
  • Will report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
  • Report work on time. If unable to report for work, notify the manager as described in the employee handbook
  • Comply with all policies and procedures for the Food and Beverage department, The Little Nell, and The Aspen One
Qualifications
  • High School Diploma or equivalent preferred
  • One year related experience required
  • Basic knowledge of wine, food, and cooking methods
Work Environment and Physical Demands
  • Ability to reach, crouch, kneel, stand, walk, or be on your feet for extended periods of time
  • Regularly work in wet, hot, and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
  • Must be able to frequently lift, push, or pull up to 50 lbs. individually or with assistance
Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits:

  • Paid Time Off Programs
  • Paid Leave Programs
  • Employee Pass
  • Other company perks