Collision Repair Operations Director
24 hours ago
The Collision Repair Operations Director will oversee daily operations at Murray's Group - CARSTAR/Fix, ensuring efficient workflow, timely repairs, and adherence to quality standards. This role requires a strong leader who can drive business growth, manage a diverse team, and foster a positive work environment.
- Operational Leadership:
- Implement CARSTAR's EDGE Performance platform to drive process improvement and operational efficiency.
- Team Management:
- Foster a positive and productive work environment focused on teamwork and performance.
- Recruit, train, and develop a team of technicians, estimators, detailers, and administrative staff.
- Customer Service:
- Ensure an exceptional customer experience from initial estimate through vehicle delivery.
- Financial Management:
- Monitor key financial metrics and implement cost-saving initiatives to improve overall performance.
- Sales and Growth:
- Develop strategies to grow the business through marketing, customer retention, and partnerships with insurance companies and local businesses.
- Compliance and Safety:
- Maintain compliance with local, state, and federal regulations, including environmental and safety standards.
- Performance Management:
- Effectively delegate responsibilities and provide clear direction to staff.
The ideal candidate for this role has:
- 5+ years in the automotive repair industry.
- 2+ years in collision estimates.
- 2+ years in a leadership role.
- Proven ability to lead, motivate, and manage teams across various departments.
- Experience managing budgets, financial reports, and key performance indicators (KPIs).
- Commitment to providing exceptional customer service and resolving issues professionally.
The selected candidate will receive a competitive salary of $90,000-$120,000 per year, depending on experience. Additionally, they will be eligible for benefits including health, dental, and vision insurance, 401(k) with company match, paid time off, and flexible scheduling.
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