Municipal Customer Service Representative

4 weeks ago


Concord, New Hampshire, United States City of Concord Full time

Job Summary:

As a Municipal Customer Service Representative with the City of Concord, you will be responsible for conducting cash transactions while providing excellent customer service to the public. This role involves responding to requests for information and assistance, balancing receipts, and entering and retrieving information using a computer.

Key Responsibilities:

  • Prepares Motor Vehicle Registrations and Titles
  • Issues plates and collects city and state fees
  • Answers motor vehicle tax questions and provides information while adhering to confidentiality and privacy laws
  • Assists with tax liening and tax deeding, and processes reminder notices
  • Calculates payoff amount for past due bills
  • Processes payments for property taxes, water and sewer charges, and general accounts receivable bills
  • Balances cash drawer to end of day reports and prepares deposit for the bank
  • Conducts cash, check, and credit card transactions with the public
  • Performs collection calls for past due accounts
  • Assists the department with compiling statistics and reports, and maintains appropriate files
  • Enters and receives technical information into a computer to update records, process transactions, and respond to requests for information
  • Processes incoming and outgoing mail
  • Answers incoming phone calls

Requirements:

  • High school diploma or equivalent
  • State of NH Municipal Agent Certification and State of NH Driver Protection Privacy Certification
  • Basic mathematical computations, including addition, subtraction, multiplication, and division
  • Word processors and/or computers
  • Principles and practices of office procedures, rules, and regulations
  • Making change in money
  • Dealing courteously and diplomatically with difficult people and the general public
  • Performing basic mathematical computations, such as adding, subtracting, multiplying, and dividing
  • Operating various office equipment
  • Entering and retrieving information using a computer

Working Conditions:

The work is performed in an office or stockroom.



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