Testing Technician II, Southeast Campus
4 weeks ago
We are seeking a highly skilled and detail-oriented Testing Technician II to join our team at the Southeast Campus. As a key member of our Testing Center, you will be responsible for providing proctor services for exams, interpreting placement test results, and upholding proctoring standards and rules for all tests conducted.
Key Responsibilities:
- Complete annual proctor certification exams
- Proctor online and conventional pen/paper tests
- Interpret and implement vendor test protocols for students
- Maintain surveillance of testing labs to ensure there are no violations of student guidelines
- Coordinate with the Access Center accommodated testing space and proctor availability
- Facilitate approved student accommodations in the Testing Center
- Verify accommodated student appointment in the AIM system
- Build appointment in Register Blast system
- Update and maintain an appropriate manual of test procedure guidelines and passwords
- Interpret placement test results for individuals and appropriate departments
- Maintain security and accountability of tests
- Process, document, and report testing irregularities and incidents to supervisors
- Communicate necessary testing guidelines and information to examinees
- Serve as a liaison between the Online Learning Office and the Testing Center
- Collect, coordinate, and distribute web test materials to the main campus and to all College Testing Centers
- Prepare detailed correspondence regarding proctoring requirements for various programs and vendors
- Provide focused customer service to students, faculty, administration, and the public
- Enter Accuplacer scores into the College's Banner system
- Assist with training of new employees to the department
- May act in a supervisory capacity in the absence of the Assistant Director
- Travel to other locations to proctor exams as needed
- Oversee specific clerical duties
- Comply with College and Tennessee Board of Regents' policies and guidelines
Requirements:
- Associate's degree
- Two years of related experience
Preferred Qualifications:
- Prior experience proctoring academic tests
- Prior experience working in a higher education environment
- Customer service experience
Knowledge, Skills, and Abilities:
- Knowledge of and ability to adhere to the mission, goals, objectives, policies, and procedures of the Testing Center
- Ability to establish and maintain effective working relationships with a diverse population of faculty, staff, students, and public
- Ability to evaluate situations, make decisions, and work effectively as a team member
- Ability to support and accept supervision
- Strong computer skills, including Banner and Microsoft Office
- Ability and willingness to work a varied schedule, including evenings and weekends as needed
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