Technical Support Specialist for Food Can Manufacturers

6 days ago

Cleveland, Ohio, United States Crown Cork & Seal USA, Inc. Full time
Company Overview
Crown Cork & Seal USA, Inc. is a global leader in designing, manufacturing, and selling packaging products for consumer goods. With operations in 47 countries, employing over 33,000 people, and net sales of over $11 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers.

Sustaining Leadership Position
To maintain our leadership position, we need talented individuals who share our passion for delivering innovative packaging solutions. Our goal is to build a team that drives business growth locally and globally.

Crown's Food Division
We are the number one manufacturer of food cans worldwide, offering a complete array of food packaging serving various markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We provide a wide selection of food cans from round to bowl as well as shaped cans, focusing on excellence.

Job Summary
This traveling maintenance role will provide technical support for customers of our North American Food Division. The successful candidate will ensure our customer's equipment and can filling processes are running effectively, troubleshoot any issues, and help them achieve sound double seams.

Duties and Responsibilities
The key responsibilities for this role include:

- Ensuring customers can satisfactorily close food cans and ends by setting customer seaming (closing) equipment to achieve sound double seams.
- Diagnosing and correcting seam defects and seaming machine problems on increasingly sophisticated equipment.
- Responding to customer requests for both general and emergency break down assistance to restore output to planned levels.
- Arranging proactive visits to customers to analyze seam results or carry out independent checks and provide advice as necessary. Commission new equipment and perform repairs, inspections, and subsequent on-site overhauls of closing equipment.
- Maintaining good internal/external communications and keeping manager updated on field developments and competitor activity.
- Identifying opportunities to provide training for customers' personnel where new equipment or technology is being installed or where improvements are needed.
- Submitting customer service reports and time sheets in a timely manner; recording all activities for the above accountabilities.

Typical Tasks Performed at Customers
- Double seam tear down / evaluation
- Double seam tear down documentation
- Seamer set up
- Seamer adjustments
- Seamer troubleshooting
- Seamer audits
- Seamer repairs
- Seamer rebuilds
- Seamer installation (mechanical – no electrical)
- Seamer removal
- Assisting with product trials / testing
- Assisting with product quality problems
- Assisting with Double Seam training
- Gathering and reporting information on tooling - equipment – product – processes etc.
- Installing tooling – equipment

Requirements
- H.S. Diploma with technical training
- 5-10 years of experience in manufacturing or other machine maintenance
- Experience with can closing equipment preferred but not required
- Effective interpersonal skills and the ability to interact with employees at all levels
- Proven computer skills with a complete understanding of Word, Excel, and Outlook
- Strong mechanical aptitude with technical training in equipment and machinery repair and maintenance
- Effective communication skills, both verbal and written
- Ability to travel up to 70-80%, both driving and flying
- Effective time management skills and the ability to balance multiple projects at one time

Benefits
Crown offers competitive pay, including a $500 sign-on bonus, paid OT, and comprehensive benefits, including free company-paid health insurance for employees and company-matched 401(k). Crown will also provide a company car.

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