Guest Services Ambassador
1 week ago
At CEDCO: The Mill Casino Hotel & RV Park, we're committed to providing exceptional guest experiences. As a Guest Services Agent, you'll play a vital role in ensuring our guests feel welcome and valued.
Key Responsibilities:- Provide Exceptional Guest Service: Deliver personalized service to our guests, responding to their needs and concerns in a friendly and professional manner.
- Manage Front Desk Operations: Register arriving guests, assign rooms, and coordinate guest services, ensuring a seamless and efficient experience.
- Resolve Guest Concerns: Address and resolve guest complaints and concerns in a timely and professional manner, ensuring guest satisfaction.
- Maintain Accurate Records: Update guest accounts to reflect recurring and incidental charges, and maintain accurate records of guest interactions.
- Represent the Hotel: Represent CEDCO: The Mill Casino Hotel & RV Park professionally and positively on the telephone and in person, ensuring a positive image of the hotel.
- High School Graduate or Equivalent: A high school diploma or equivalent is preferred.
- Previous Hotel Experience: Previous hotel-related experience, particularly in front desk and customer service, is desirable.
- Excellent Communication Skills: Possess excellent writing and proofreading skills, as well as a pleasant and easily comprehensible phone voice.
- Computer Experience: Have experience with Windows applications and hotel reservation systems.
- Administrative Organization Skills: Demonstrate good administrative organization skills, with the ability to work with large volumes of detail, deadlines, and pressure situations.
Why Work with Us? At CEDCO: The Mill Casino Hotel & RV Park, we offer a dynamic and supportive work environment, with opportunities for growth and development. If you're passionate about delivering exceptional guest experiences and possess the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity.
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