Sales Associate
3 weeks ago
Job Description Summary
As a Sales Associate at Rack Room Shoes, you will be responsible for providing exceptional customer service, meeting sales and work goals, and maintaining a positive and productive work environment. You will be an example to other team members, demonstrating accuracy and completeness in your work, and working towards common goals to present the store, its merchandise, and yourselves to the customer in the best possible light.
Duties and Responsibilities
- Customer Service
Provide an excellent shopping experience for our customers through awareness and company service standards, maintaining a positive attitude, willingness to serve, and being well-informed. - Sales and Assistance
Promote company rewards programs and other business initiatives, maintain awareness of all current sales promotions, and develop and maintain necessary product knowledge and fitting skills. - Merchandise Presentation
Ensure stock is well-arranged and merchandised properly, maintain cleanliness and organization of all areas within the store, and participate in physical inventories, assist in shipping and receiving merchandise, and participate in merchandise placement on the sales floor when needed. - Loss Prevention
Maintain an awareness of Loss Prevention concerns involving customers and staff members, and process all sales and POS terminal transactions in accordance with policy and procedure.
Principal Working Relationships
Customers, Sales Associates, Store Management, and District/Regional Managers
Key Qualifications
Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees, basic communication (both verbal and non-verbal), organization, and math skills, experience in retail sales, preferably specialty retail or footwear, basic knowledge of the policies and procedures, and basic visual merchandising skills and an understanding of the Store Presentation Standards.
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