Customer Service Manager

1 week ago


Romulus, Michigan, United States Healthcare Linen Services Group Full time
Job Summary:

We are seeking a highly skilled Customer Service Manager to join our team at Healthcare Linen Services Group. In this role, you will be responsible for ensuring the delivery of exceptional customer service to our valued clients.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

This is a challenging yet rewarding opportunity for a motivated and organized individual to grow their career in a dynamic and supportive environment.

Key Responsibilities:
  • Serve as primary liaison between our company and assigned customer partners to ensure seamless communication and issue resolution.
  • Act as intermediary for all operational issues between our team and customers, providing proactive and professional support.
  • Develop and maintain regular reporting and commentary to customers on key performance indicators.
  • Compile and analyze data to identify opportunities for linen utilization savings and optimize efficiency.
  • Proactively monitor dashboards and reports to anticipate potential challenges and implement solutions.

Salary Range: $65,000 - $90,000 per annum (dependent on experience)

Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Able to work independently and collaboratively as part of a team.
  • Proficient in Microsoft Office Suite, particularly Excel.


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