Part-Time Response Vehicle Operator
4 weeks ago
Location: San Francisco, CA, United States
Expected pay rate: 31.00 USD Per Hour
Schedule: 3-4 days per week, 8 hours per day, Must be flexible to work 1 weekend day
Assignment length: Contract
Royalty Staffing is seeking a Response Vehicle Operator to join its team. As a key member of the team, you will ensure safety, support vehicle recovery efforts in-field, complete vehicle checklists, communicate through radio and mobile applications, and represent the brand as an ambassador to the riding public.
In this role, you will assist and interact cross-functionally to ensure a safe environment for riders when help is needed in-field.
We are looking for operators who are disciplined, team players, detail-oriented, focused, great customer service communicators, and believe in doing whatever it takes to safely accomplish the mission and make it a great experience for its riders.
You will have the opportunity to learn vehicle and personnel operations. You will have a front-row seat to the operational complexities of realizing autonomous mobility on public roads and the chance to contribute to the future.
Available Shifts:
Day: 8:30AM-4:00PM
Night: 4:30PM-12:00AM
Hours are subject to change based on business needs
Responsibilities:
- Support Fleet Response daily operations in-field.
- Drive up to 8 hours a day with a priority on safety.
- Directly communicate with the riders and assist them into the shuttle.
- Utilize mobile applications to accurately report activities.
- Provide in-person rider support during fleet response and recovery situations.
- Provide accurate written and oral feedback to the teams.
- Conduct daily basic vehicle preventative maintenance checks.
- Ensure the readiness and cleanliness of vehicles, equipment, and the workplace.
- Collaborate with cross-functional teams to provide efficient and effective in-person assistance to the riders.
- Assist with any documentation related to vehicle recovery, internally and with first responders.
Requirements:
Requirements:
Excellent driving history with no criminal history
Exceptional verbal communication and active listening skills
Experience in high-stress situations, including knowledge of de-escalation techniques
Fast-paced work environment experience
Possess a customer service mindset and helpfulness
Must be able to:
Use radio communication systems
Use mobile applications
Sit in a vehicle for long hours
Travel to different company sites for training
Listen effectively, follow instructions and act promptly given instructions via radio communications
Drive a vehicle in heavy traffic, assertively
Follow navigation instructions exactly per in-vehicle systems
Follow processes exactly as outlined and take initiative to execute
Nice to Have:
- Previous experience in any of the following:
- Military, first responder, and/or transportation, RiderShare, or roadside
- Bilingual skills
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