Senior Manager, Operations Transaction Quality Lead

4 weeks ago


Lynchburg, Virginia, United States Genworth Financial Full time

As a key member of the Operations team, you will play a pivotal role in delivering exceptional customer service and capabilities to Genworth Financial's policyholders.

The Senior Manager of Operations Transaction Quality is responsible for coordinating the team's efforts to ensure seamless transaction processing and quality control.

Key responsibilities include:

  • Leading the Operations Transaction Quality team to achieve high-quality transaction processing and customer satisfaction
  • Collaborating with cross-functional teams to identify and implement process improvements
  • Developing and maintaining quality control procedures to ensure compliance with regulatory requirements

Genworth Financial is a leading provider of financial services, and we are committed to delivering world-class customer service and capabilities to our policyholders.


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