Embedded Performance Analyst
3 weeks ago
Roc Search is currently working with a leading telecommunications organization that is looking for an Embedded Performance Analyst to enhance their training programs and improve performance metrics.
As an Embedded Performance Analyst, you will leverage analytical skills to drive operational efficiency within our call center environment. This role requires a combination of analytical expertise and a passion for fostering a culture of continuous learning.
Key Responsibilities:
- Analyze call center performance data to identify trends, gaps, and opportunities for improvement.
- Collaborate with L&D teams to design and implement effective training programs tailored to the needs of call center staff.
- Develop and deliver actionable insights and recommendations to enhance training effectiveness and operational performance.
- Monitor and evaluate the impact of training initiatives on call center metrics, such as customer satisfaction, call handling time, and first call resolution.
- Create and maintain documentation of training programs, materials, and performance reports.
Qualifications:
- Bachelor's degree in Business, Education, Human Resources, or a related field.
- 3+ years of experience in call center operations or analytics.
- Experience in adult learning principles, instructional design, and L&D best practices.
- Proficiency in data analysis tools and software (e.g., Excel, SQL, or similar).
- Knowledge of performance metrics and key performance indicators (KPIs) relevant to call centers.
Recap:
- Location – St. Louis, Missouri (Onsite)
- W2 Rate – $42-$52/hr dependent on relevant experience
- Length – 6 month Contract
We are looking for a skilled professional to join our team.
-
Marketing Performance Analyst
4 weeks ago
St Louis, Missouri, United States Enterprise Rent-A-Car Full timeJob SummaryWe are seeking a highly skilled Marketing Performance Analyst to join our team at Enterprise Rent-A-Car. As a Marketing Performance Analyst, you will be responsible for defining, building, and measuring Key Performance Indicators (KPIs) that align with business outcomes and demonstrate marketing performance and impact.Key ResponsibilitiesPartner...
-
Embedded Systems Firmware Engineer
4 weeks ago
St Louis, Missouri, United States True Fitness Full timeEmbedded Systems Firmware EngineerWe are seeking a highly skilled Embedded Systems Firmware Engineer to join our team at True Fitness. As a key member of our innovation team, you will play a crucial role in designing and developing firmware for our cutting-edge embedded systems.Your expertise will be essential in optimizing performance, memory usage, and...
-
Business Analyst
3 weeks ago
St Louis, Missouri, United States IT Partners Full timeJob SummaryWe are seeking a highly skilled Business Analyst - Operations and Performance to join our team at ITP. As a key member of our organization, you will be responsible for providing business requirements and functional process analysis to our development team supporting transportation and logistics systems.Key ResponsibilitiesProvide business...
-
GIS Analyst
4 weeks ago
St Louis, Missouri, United States Actalent Full timeJob Title: GIS AnalystJob Summary:The GIS Analyst will support Operation Services, an internal department that supports construction projects. The role involves completing engineering designs and cost estimates using GIS for all types of main and service work, collecting construction activity 'as-built' data using mobile CPS collection devices in the field,...
-
Sample Entry Analyst
4 weeks ago
St Louis, Missouri, United States Actalent Full timeJob Title: Sample Entry AnalystThis role requires on-site attendance from Monday to Friday, with working hours from 7am to 3:30pm. Punctuality and consistent attendance are crucial. The Sample Entry Analyst facilitates and expedites customer service requests, acting as the primary interface between customers and technical/administrative staff. This role...
-
Cyber Threat Analyst
4 weeks ago
St Louis, Missouri, United States Parsons Company Full timeCyber Threat Analysis OpportunityWe are seeking a highly skilled Cyber Threat Analyst to join our team at Parsons. As a Cyber Threat Analyst, you will be responsible for producing weekly, monthly, quarterly, and annual threat reports, as well as conducting research and analysis on cyber intelligence topics of interest to SIC leadership, analysts, and...
-
Data Security Analyst
4 weeks ago
St Louis, Missouri, United States The Timberline Group Company Full timeJob SummaryWe are seeking a highly skilled Data Security Analyst to join our team at The Timberline Group Company. As a Data Security Analyst, you will be responsible for monitoring security service performance and availability, providing recommendations on security equipment, software, and services, and implementing processes to mitigate risk.Key...
-
Cybersecurity Operations Center Analyst
4 weeks ago
St Louis, Missouri, United States GuidePoint Security Full timeCybersecurity Operations Center AnalystGuidePoint Security is seeking a highly skilled Cybersecurity Operations Center Analyst to join our team. As a key member of our cybersecurity team, you will be responsible for participating in the operation of an enterprise-class Cybersecurity Operations Center that functions 24x7x365.Key Responsibilities:Monitor the...
-
Financial Analyst
4 weeks ago
St Louis, Missouri, United States Stifel Full timeJob SummaryThe Financial Analyst will analyze financial information and prepare reports to determine or maintain records of assets, liabilities, profit and loss, tax liability, or other financial activities within the company. The Financial Analyst may perform many or all of these duties for external reporting.Key ResponsibilitiesPrepare, examine, and...
-
Financial Analyst
4 weeks ago
St Louis, Missouri, United States Tech Electronics Full timeJob OverviewWe are seeking a highly skilled Financial Analyst to join our team at Tech Electronics. As a Financial Analyst, you will be responsible for providing financial support to the company by analyzing financial data, preparing financial reports, and ensuring compliance with financial regulations.Key Responsibilities:Perform monthly account...
-
Senior Credit Risk Analyst
3 weeks ago
St Louis, Missouri, United States Enterprise Bank and Trust Full timeJob Title: Senior Credit Risk AnalystJob Summary:As a Senior Credit Risk Analyst at Enterprise Bank & Trust, you will serve as a representative of the Bank while providing analytical and administrative support to the commercial, commercial real estate, and consumer lending departments. You will lead the credit analyst team and work directly with the Chief...
-
Geospatial Intelligence Analyst
4 weeks ago
St Louis, Missouri, United States National Geospatial-Intelligence Agency (NGA) Full timeJob SummaryWe are seeking a highly skilled Geospatial Analyst to join our team at the National Geospatial-Intelligence Agency (NGA). As a Geospatial Analyst, you will play a critical role in creating, analyzing, and interpreting spatial data to support U.S. military and policymaker interests.Key ResponsibilitiesApply knowledge of geographic information...
-
Senior Geospatial Analyst
4 weeks ago
St Louis, Missouri, United States BAE Systems Full time**Job Summary**BAE Systems is seeking a skilled geospatial open-source analyst to perform tipping and cueing activities in support of a government customer. The analyst will monitor and report on emerging world events in a timely manner, providing first look reporting to the customer. Surveillance will cover a variety of topics and regions, requiring the use...
-
Data Analyst
4 weeks ago
St Louis, Missouri, United States Southern Scripts Full timeJob SummaryWe are seeking a highly skilled Data Analyst to join our team at Southern Scripts. The successful candidate will be responsible for analyzing and interpreting pharmaceutical data to support strategic decision-making processes.Key ResponsibilitiesCollect and compile pharmacy and healthcare-related data from various sources, including claims,...
-
Senior Business Analyst
4 weeks ago
St Louis, Missouri, United States Enterprise Mobility Inc Full timeJob DescriptionEnterprise Mobility Inc is seeking a highly skilled Senior Business Analyst to join their Identity and Access Management Modeling and Analysis team. As a Senior Business Analyst, you will be responsible for collaborating with stakeholders to understand business needs and gather detailed requirements. You will analyze data to identify trends,...
-
Lead Payroll Analyst
4 weeks ago
St Louis, Missouri, United States Edward Jones Full timeUnlock Your Potential as a Payroll ExpertAre you passionate about numbers and eager to make a meaningful impact? We're seeking a skilled Lead Payroll Analyst to join our dynamic team at Edward Jones. As a key member of our Compensation Operations Department, you'll play a vital role in processing US multi-state and Canadian multi-province payrolls, ensuring...
-
Pharmacy Data Analyst
3 weeks ago
St Louis, Missouri, United States Gallagher Full timeAbout the Role:Gallagher is seeking a highly skilled Pharmacy Data Analyst to join our team. As a Pharmacy Data Analyst, you will be responsible for performing data conversions, interpreting complex contract terms, and analyzing results.Key Responsibilities:Normalizing large data sets into an existing data warehouseAnalyzing and manipulating data within the...
-
Financial Analyst
3 weeks ago
St Louis, Missouri, United States Careerbuilder-US Full timeThe Financial Analyst will be responsible for recording journal entries and reconciling various general ledger accounts. The successful candidate will have a positive attitude, be a self-starter, and have an eye for detail, combined with the desire to improve results of the position through process improvement initiatives.Key ResponsibilitiesPrepare journal...
-
Client Services Support Analyst
3 weeks ago
St Louis, Missouri, United States Equifax Full timeClient Service Support AnalystEquifax is seeking a skilled Client Service Support Analyst to partner with our Account Executive organization in resolving client issues, analyzing accounts, and optimizing client services. This role requires strong analytical skills, excellent relationship building abilities, and extensive knowledge of internal business...
-
Imagery Analyst
4 weeks ago
St Louis, Missouri, United States BAE Systems USA Full timeJob DescriptionBAE Systems is seeking a talented Imagery Analyst to provide critical analysis in support of our customer's mission. The ideal candidate will possess a strong understanding of geospatial techniques and imagery analysis tools.Key Responsibilities:Perform imagery research and analysis by researching current and historical softcopy imagery.Obtain...