Customer Experience Associate

7 days ago


Rocky Mount, North Carolina, United States Planet Fitness Inc. Full time
About Us
Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, offers a unique opportunity to grow with our rapidly expanding company. With over 130+ clubs across the US, we provide an environment where Team Players can excel in their roles and develop their skills.

We believe in creating a Judgement Free Zone for our members, where they feel inspired and motivated to achieve their fitness goals. As a key member of our team, you will be instrumental in delivering exceptional customer service and ensuring a positive experience for all who walk through our doors.

Job Description:
As an Overnight Front Desk Representative, you will be responsible for providing an exceptional customer service experience. This includes checking members into the system, facilitating new account sign-ups, and responding to member inquiries in a timely and professional manner. You will also be responsible for maintaining a clean and organized facility, as well as closing shifts and creating bank deposits for the next day.

Required Skills and Qualifications:
* Exceptional customer service skills
* Ability to interact positively and professionally with members and co-workers
* High School diploma/GED equivalent required
* Must be 18 years of age or older
* Punctuality and reliability are must-haves

Benefits:
* Competitive salary: $11.00 per hour
* Paid Time Off (PTO)
* Paid Parental Leave
* Health Insurance Benefits
* MyFlexPay financial wellness benefit
* Employee Assistance Program (EAP)
* FREE Planet Fitness Black Card Membership

What We Offer:
At Excel Fitness, we prioritize the health, safety, and well-being of our Team Players and members. Our facilities are equipped with state-of-the-art equipment and technology, ensuring a safe and enjoyable experience for all. We also offer training and development opportunities to help you grow in your role and advance your career.

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