Administrative Support Specialist

3 weeks ago


Tucson, Arizona, United States CARF International Full time

Job Summary

The Office Assistant will provide administrative support for Survey Services operations, including data entry, mailings, copying, scanning, proofing, processing, mail merges, inventory, responding to emails, and fielding phone calls.

Key Responsibilities

  • Prepare and mail/email materials for scheduling letters, accreditation packets, surveyor packets, etc.
  • Run batch reports and email/mail notifications.
  • Meet quality audit goals.
  • Enter surveyor itinerary information into AIMS.
  • Provide daily backup for the front desk.
  • Open, sort, and distribute mail; answer and route phone calls; screen and check-in visitors; and mail accreditation certificates.
  • Compile and send marketing materials.
  • Proof details in all correspondence for grammar and accuracy and add inserts, as applicable.
  • Process applications into the system as they are received and update AIMS appropriately.
  • Inventory the supply room and initiate supply, as needed.
  • Triage and route allegation calls.
  • Provide customer service to organizations, surveyors, and customer service units.
  • Collaborate effectively with team members to achieve departmental goals and objectives, while balancing competing and/or fluctuating workloads.

Requirements

  • High school diploma or equivalent.
  • One (1) year general administrative support experience, with emphasis on customer service.
  • Utilize good writing, spelling, and grammar skills to respond to emails.
  • Demonstrated skill in establishing/maintaining collaborative, professional relationships with team members.
  • Demonstrated skill in time management, prioritization, and flexibility.
  • Basic proficiency with Microsoft Office, e.g., Outlook, Word, Excel.
  • Experience with a multiline phone system.
  • Must be authorized to work in the United States.

Benefits

CARF offers a competitive compensation and premium benefits package, including medical/dental/life/disability insurance, medical and childcare flexible spending accounts, 403(b) retirement savings account, defined benefit pension plan, comprehensive wellness program, employee assistance program, goal sharing and other performance award programs.

Work Location

This position is based in Tucson, AZ, and is not eligible for relocation assistance or full-time remote work. However, this position may be eligible to work remotely up to 2 days per week.



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