Restaurant Shift Team Lead

7 hours ago


Durham, North Carolina, United States Zaxby's Full time
Overview:
At Zaxby's, we are dedicated to providing an exceptional dining experience for our guests. As a Restaurant Shift Leader, you will play a critical role in overseeing daily operations, managing team performance, and ensuring high-quality guest experiences.

About the Job:
This is a part-time position that requires strong leadership skills, attention to detail, and excellent communication abilities. You will be responsible for setting shift goals, training team members, maintaining compliance with health and safety standards, and resolving guest concerns.

Responsibilities:
  • Complete all training requirements, including Zaxby's Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC.
  • Create a culture of high-performance and train and coach team members to meet all company standards.
  • Mentor, coach, and develop team members and communicate performance concerns to your General Manager.
  • Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner.
  • Create and maintain a positive culture and healthy team morale through recognition and leading by example.
  • Communicate shift goals and motivate team members to meet goals and perform to their highest ability level.
  • Delegate tasks to team members and supervise performance during a shift.
  • Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures.

Requirements:
  • Must be 18 years of age or older.
  • Must have reliable transportation.
  • Available to work 9 to 28 hours per week.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays.
  • Successful completion of background check.
  • Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others.

Benefits:
  • FREE meals on shift.
  • 50% off meals off shift.
  • Flexible schedule.
  • Early access to pay.
  • Paid training.
  • Opportunities to advance.

Estimated Salary:
$12-$15 per hour, based on location and experience.

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