Technical Solutions Specialist
6 days ago
Company Overview
Milner, Inc. is a leading provider of business technology solutions, committed to delivering exceptional service and innovative products to our clients. Our team is dedicated to fostering a culture of diversity, inclusion, and community involvement, while investing in the growth and development of our employees.
Job Purpose
As a Technician III, you will play a critical role in ensuring the optimal performance of Multi-Function Printers (MFPs) for our clients. Your responsibilities will include diagnosing, repairing, maintaining, and installing MFP devices, while providing outstanding customer service and supporting the Service Manager in achieving department goals.
Key Responsibilities
- Diagnose and Repair: Troubleshoot and resolve issues with MFP devices to minimize customer downtime and ensure timely service.
- Maintenance and Installation: Perform routine maintenance to extend the lifespan of MFP devices, install, configure, and troubleshoot MFPs, including network connectivity for printing and scanning functions.
- Customer Support: Provide on-site technical support, resolving customer issues and ensuring a high level of satisfaction.
- Record Keeping: Maintain accurate records of service activities, including parts used and repairs completed.
- Compliance: Ensure compliance with company policies, safety guidelines, and local regulations.
- Professional Development: Stay current with new models, technologies, and best practices in MFP repair, participate in ongoing training to enhance technical skills and knowledge of MFP devices.
Qualifications
- Education: High School Diploma or equivalent.
- Certification: Certification and training on the full line of manufacturer devices.
- Driver's License: Valid driver's license and clean driving record.
- Transportation: Reliable transportation (unless a company vehicle is provided).
- Technical Skills: Strong understanding of network connectivity related to print and scan features, ability to diagnose and repair business equipment with minimal supervision.
- Customer Service: Excellent customer service and communication skills.
- Hardware/Connectivity Knowledge: Broad understanding of hardware/connectivity technology and terminology.
Benefits
- Competitive Salary: $65,000 per year (estimated). Please note that this figure is an estimate based on industry standards and may vary depending on location and other factors.
- Benefits Package: A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
About Milner, Inc.
- Our Mission: To deliver exceptional business technology solutions and provide outstanding customer service.
- Our Values: Diversity, inclusion, community involvement, and employee growth and development.
How to Apply
Please submit your resume and cover letter detailing your relevant experience. We look forward to reviewing your application.
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