Senior Retail Sales Associate

3 weeks ago


Pasadena, California, United States AutoZone Full time

As a Senior Retail Sales Associate at AutoZone, you will be responsible for driving sales through exceptional customer service and providing a WOW customer experience.

Key responsibilities include:

  • Providing WOW customer service
  • Ensuring assigned store tasks are completed in a timely manner
  • Operating cash registers and following established cash handling procedures
  • Following company policies and loss prevention procedures
  • Maintaining a safe working environment
  • Maintaining store appearance and merchandising standards
  • Ensuring merchandise is restocked and placed in their respective areas
  • Utilizing ZNET to help customers locate merchandise or find suitable alternatives
  • Maintaining product knowledge and current promotions through AutoZone systems and information sources
  • Practicing GOTTChA and assisting with the installation of wipers blades, batteries, and light bulbs
  • Utilizing OBDII to read codes from customer's automobiles
  • Diagnosing automobile problems and recommending solutions
  • Communicating with managers regarding customer concerns and employee matters
  • Actively engaged in developing more effective customer service skills
  • Providing honest and trustworthy advice to customers regarding the best products that fit their expectations

Requirements include:

  • High School diploma or equivalent
  • Basic knowledge of automotive parts
  • Excellent communication and decision-making skills
  • Ability to lift, load, and deliver merchandise
  • Ability to work a flexible schedule to meet business needs

AutoZone offers a range of benefits, including competitive pay and paid time off, unrivaled company culture, medical, dental, vision, life, and short- and long-term disability insurance options, health savings and flexible spending accounts with wellness rewards, exclusive discounts and perks, 401(k) with company match and stock purchase plan, and opportunities for career growth and tuition reimbursement.



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