Customer Service Representative

2 weeks ago


Glasgow, United States Headway International Full time

We are seeking a highly motivated and customer-focused individual to join our dynamic team at Headway International as a Call Centre Agent. If you have a passion for delivering exceptional customer experiences and thrive in a fast-paced environment, this role may be the perfect fit for you.

Key Responsibilities
  • Handle inbound and outbound calls with professionalism and efficiency, ensuring that customer inquiries are resolved promptly and effectively.
  • Assist customers with product information, troubleshoot issues, and escalate complex cases when necessary, demonstrating a customer-centric approach.
  • Meet or exceed performance targets, including call handling time, customer satisfaction, and sales goals, while maintaining accurate customer records and confidentiality.
  • Utilize basic computer skills, including knowledge of CRM systems, to manage customer interactions and update records as needed.
Requirements
  • Excellent communication skills, both verbal and written, with the ability to articulate complex information in a clear and concise manner.
  • Ability to multitask, stay organized, and manage time effectively in a dynamic environment.
  • Problemsolving skills with a customer-centric approach, ensuring that customer needs are met and exceeded.
  • Previous call centre experience is an advantage, but not required.
What We Offer
  • Comprehensive training and ongoing support to ensure success in the role.
  • Opportunities for career advancement and professional growth within the company.
  • A friendly and supportive team environment that fosters collaboration and open communication.
  • Performance bonuses and incentives to recognize and reward outstanding performance.

Remote Work :

No



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