Store Operations Manager

1 week ago


Alpharetta, United States FREEBIRD STORES Full time

We are seeking an experienced Store Operations Manager to join our team at Freebird Stores in Boston, MA.

Job Summary

This is a leadership role that requires a highly organized and motivated individual to manage the day-to-day operations of our store. The successful candidate will be responsible for overseeing sales floor presentation, inventory management, customer experience, and team development.

Key Responsibilities:
  • Leadership and Team Development
    • Contribute to a positive work environment that all employees are excited to come into, be challenged by, and contribute to.
    • Be a proactive and solution-based contributor.
    • Create and contribute to an environment where knowledge is being passed down successfully and feedback is welcomed.
    • Lead by example, implement and uphold Freebird's standards amongst your peers and Stylists.
    • Network/recruit within our four walls and in the community.
    • Ownership of Stylists daily development and coaching "in the moment"
    • Ensure all employees understand company policies.
    • Maintain a strong understanding of team/personal development (strengths/weaknesses, responsibilities)
  • Customer Experience
    • Exemplify, create, and uphold a positive and unique customer experience, ensuring all team members can successfully execute the Freebird experience.
    • Actively manage training of all Stylists on the customer experience.
    • Make every customer interaction memorable and unique to their individual needs.
    • Continually build a clientele base and develop relationships in your community.
    • Have your finger on the pulse of your sales floor and take ownership of all customer interactions.
    • Build a strong knowledge of our Company story, product line, brand aesthetic, and philosophy to effectively teach and inspire our team and customers.
  • Operations/Inventory Management
    • Analyze business trends and have a strong understanding of store numbers, best sellers, KPI's and put that knowledge to work.
    • Maintain knowledge of stock room capacity and keep inventory neatly organized within it.
    • Meet cleanliness standards on a daily/weekly/monthly basis.
    • Ensure all operational policies and systems are being met daily.
  • Visual Merchandising
    • Track best sellers and inventory weekly.
    • Know when new shipment is coming and having a plan for where new shipment will be merchandised.
    • Manage and teach company standards for all product styled on the floor.
    • Ensure all store inventory is merchandised on the sales floor.
    • Follow company merchandising guidance.
  • Business Planning
    • Monitor business trends to work with Store Director ahead of time, to guarantee the team is staffed properly to drive business.
    • Continuously assess business performance through reports and sales data to create action plans to improve results for the store.
    • Learn the importance of planning and thinking through making the schedules.
    • Relay critical business events/information to team members.
    • Drive business results by maximizing daily sales goals, setting challenging goals for your team and recognize exceptional performance.
    Requirements:
    • 2+ years relevant customer service experience in a fast paced, challenging, and creative customer facing environment.
    • High School diploma required.
    • Bachelor's degree in business or related field preferred.
    • Excellent organizational, verbal and written communication skills.
    • Able to work flexible schedules including nights, weekends and holidays.
    Estimated Salary: $60,000 - $80,000 per yearBenefits:
    • Medical, Dental, Vision, 401k


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