IT Support Specialist
6 days ago
Rialtic, Inc. is a cutting-edge enterprise software platform empowering health insurers and healthcare providers to streamline their business operations.
Our innovative payment accuracy product enables health insurance companies to take control of critical processes, reducing costs, increasing efficiency, and improving quality of care.
We are backed by leading investors, including Oak HC/FT, F-Prime Capital, Health Velocity Capital, and Noro-Moseley Partners.
The RoleThis IT Support Specialist role at Rialtic, Inc. plays a vital part in ensuring our Atlanta office operates seamlessly.
You will manage a diverse set of responsibilities, from providing end-user support to maintaining infrastructure and SaaS systems.
This opportunity is perfect for someone eager to make a significant impact in a fast-paced environment while contributing to the growth and success of our mission-driven company.
Responsibilities:- IT Support: Provide on-site and remote troubleshooting for hardware, software, and network issues.
- Employee Onboarding/Offboarding: Set up accounts, configure devices, and manage user access.
- Hardware & Security: Deploy, repair, and secure devices, enforcing compliance policies and responding to incidents.
- Documentation: Maintain IT knowledge bases, user guides, and compliance policies.
- Compliance & Audits: Support SOC 2, HIPAA, and HITRUST requirements, including quarterly access reviews and audit evidence collection.
- Office Support: Maintain local network, Wi-Fi, and video conferencing systems.
- 4+ years of IT support or system administration experience.
- Proficiency in Windows and/or macOS, hardware troubleshooting, and network issue resolution.
- Familiarity with ITSM tools (e.g Jira Service Management, ServiceNow).
- Strong communication and multitasking skills with a customer-focused approach.
- Knowledge of SaaS tools like Google Workspace, Zoom, Slack, and Notion.
- Experience creating and maintaining IT Standard Operating Procedures (SOPs) with a compliance focus.
- Familiarity with IT automation tools like Workato, BetterCloud, or Zapier, especially when integrated with HRIS, ERP, SSO, or ticketing systems.
- Intermediate scripting knowledge and experience working with APIs for automation or reporting.
- Familiarity with code repositories and a willingness to collaborate on reusable IT scripts.
We offer a competitive compensation package, estimated at $80,000 - $110,000 per year, depending on experience.
Additional benefits include a comprehensive health plan, flexible PTO, wellness stipend, and mental and physical wellness support through TalkSpace, Teladoc, and One Medical.
Rialtic, Inc. is an equal-opportunity employer and is committed to providing access and reasonable accommodation for individuals with disabilities.
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