Hotel Operations Manager

2 days ago


Waltham, Massachusetts, United States Extended Stay America Full time

About the Role

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As a Hotel Operations Manager at Extended Stay America, you will be responsible for assisting the General Manager in managing hotel day-to-day operations. Your primary goal will be to ensure optimum performance and continual improvement in guest satisfaction and associate satisfaction.

Your Key Responsibilities

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  • Direct and oversee the daily activities of hourly staff, including scheduling and training.">
  • Ensure that all associates are trained and complete required training timely.">
  • Promote an exceptional workplace culture, ensuring safety and security procedures are in place.">
  • Train associates to drive company initiatives that increase revenue, lower costs, and improve guest and associate satisfaction.">
  • Serve as the first level of management contact for guest service issues.">
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Benefits of Working with Us

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We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Other benefits include:

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  • Weekly pay">
  • Great working environment">
  • Employee recognition programs">
  • Medical insurance">
  • Dental insurance">
  • Vision insurance">
  • Health care and dependent care flexible spending accounts">
  • Employer-paid basic life and AD&D insurance">
  • Employer-paid long-term disability">
  • 401(k) savings plan">
  • Paid time off">
  • Employee assistance program (EAP)">
  • Employee perks program offering discounts to major companies">
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Requirements

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To be successful in this role, you should have a strong understanding of hospitality operations and excellent communication skills. You should also be able to work effectively in a fast-paced environment and make sound decisions quickly.

Salary: $65,000 - $75,000 per year



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