Senior Product Quality Specialist
1 week ago
About the Role
We are seeking a highly skilled Senior Product Quality Specialist to join our team at Techtronic Industries North America.
Job Summary
The Senior Product Quality Specialist will be responsible for ensuring high-quality products are delivered to our customers. This involves using quality assurance and control processes, procedures, and analytic tools to identify and resolve quality issues.
Key Responsibilities
- Provide quality input on New Product Development projects, including product testing requirements, product history, and design for manufacturability (DFMEA) collaboration.
- Drive the continuous improvement of quality processes, product quality, and product reliability based on customer reviews, customer returns, and product warranty data.
- Analyze return goods and defect trend data to drive investigations on product quality and reliability.
- Interact with manufacturing counterparts and suppliers in Asia to drive product and manufacturing investigations and corrective actions.
- Provide supplier quality support, including development of parts and assemblies, improvement of process capabilities, and root cause/corrective action when necessary.
- Own the 8D CAPA investigations for product and process-related customer complaints.
- Inspect, test, and analyze components and products for conformance to specifications.
- Develop inspection instructions and procure inspection equipment.
- Perform audits to assure procedures are being followed at suppliers, global manufacturing locations, and receiving warehouses.
- Gather data and author reports to indicate progress toward company goals and objectives.
- Conduct cross-functional meetings on continuous improvement.
Requirements
- 4-year college degree or equivalent experience in a technical role.
- 3-5 years' experience as a quality, design, or project engineer with progressive responsibility.
- Experience driving product investigations using formal corrective and preventive action processes such as 8D, A5, or other CAPA processes.
- Knowledge of industry QMS such as ISO 9001:2015, ISO13485, or IATF-16949 and/or certification as CQE, CQA, or Six-Sigma would be beneficial but is not required.
- Able to travel internationally and domestically. Less than 5% travel expected.
Compensation and Benefits
The estimated salary for this role is $95,000 - $115,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
About Us
Techtronic Industries North America is a fast-growing world leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, and Floor Care for Do-It-Yourself (DIY), professional, and industrial users. We are committed to accelerating the transformation of these industries through superior environmentally friendly cordless technology.
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