Automotive Support Specialist

7 days ago


Philadelphia, Pennsylvania, United States SIXT USA Full time
About the Role

As a Customer Service Agent at SIXT USA, you will be the first point of contact for our customers, providing expert assistance and guidance on various automotive issues.

Responsibilities
  • Answer incoming calls, emails, and chat messages from customers regarding car-related inquiries and issues
  • Diagnose common car problems based on customer descriptions and provide initial troubleshooting advice
  • Schedule service appointments and coordinate with our network of automotive technicians
  • Explain complex automotive concepts in simple, easy-to-understand terms
  • Maintain accurate records of customer interactions and follow-up on unresolved issues
  • Stay up-to-date with the latest automotive technologies and common car problems
  • Assist customers with warranty-related questions and claims
  • Collaborate with other departments to ensure seamless customer support
  • Identify and escalate complex issues to appropriate teams when necessary
Requirements
  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Excellent problem-solving abilities and attention to detail
  • Basic automotive knowledge and genuine interest in cars
  • Proficiency in customer service software and computer applications
  • Ability to multitask and work efficiently in a fast-paced environment
  • Previous experience in customer service or the automotive industry preferred
  • Automotive certifications are a plus
  • Familiarity with various car models and common automotive issues
  • Empathetic and patient demeanor with a customer-first mindset
  • Ability to remain calm and professional in challenging situations
About Us

We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight.

What We Offer

We offer a competitive salary of $21.75 per hour, as well as opportunities for growth and development within our company. If you are passionate about delivering exceptional customer service and have a strong interest in the automotive industry, we encourage you to apply for this exciting opportunity.



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