Studio Director

1 week ago

New York, New York, United States The Canopy NYC Full time
About The Canopy NYC

We are a woman-owned and led, affirming space with a social responsibility mission to help members of our community. Our team treats all with warmth and respect, we care about our members, and take pride in having empathy and kindness while working hard and having fun.

Job Summary

We are seeking a highly motivated and experienced Studio Director to join our team at The Canopy NYC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our play space and prenatal parent club, ensuring that our members receive exceptional service and that our team is equipped to deliver on our company's mission.

Key Responsibilities
  • Team Management
    • Lead and manage our part-time club crew to ensure they are meeting company standards and expectations while adhering to our core values
    • Ensure team members have been thoroughly trained during the onboarding process and have the necessary tools to succeed in their roles
    • Create and manage monthly part-time schedules
    • Audit time clocks prior to bi-weekly payroll
    • Support individuals to pursue meaningful growth opportunities, within the role and through promotion, while recognizing a job well done
    • Manage part-time, annual performance reviews
    • Track performance of all direct reports
  • Member Acquisition, Hospitality, and Retention
    • Collaborate with our marketing team to acquire new play space members
    • Manage current member satisfaction
    • Problem-solve escalated member complaints and feedback
    • Work with and create initiatives to engage and retain current members
    • Manage internal team member customer communications and hospitality
    • Be accountable for member acquisition/retention reporting and goals
    • Lead space tours as needed
    • Communicate and drive the success of member updates, facility changes, and other important announcements and initiatives
  • Space Operations
    • Manage the relationship with the cleaning team and other studio vendors
    • Ensure quality and cleaning expectations are being met in our spaces at all times
    • Hold team members accountable for operational policies and SOPs
    • Engage with landlords/superintendents related to facilities issues as needed
    • Perform monthly facilities inspections
    • Manage and oversee supply ordering, budgeting, and inventory management
  • Management Team Support
    • Attend weekly team meetings with the CEO, COO, and Marketing Manager
    • Support and assist the management team with new initiatives, marketing rollouts, community engagement plans, and growth efforts
Requirements
  • You're a natural leader with a passion for start-ups and a fast-paced, fun environment
  • You love working with both kids and adults and can handle conflict with ease
  • Training others is your passion
  • You are naturally hospitable and understand that client experience is our number one priority
  • You have experience working with client memberships and client hospitality
  • You love a supply and ordering spreadsheet
  • You eat details for breakfast, lunch, and dinner, and ask a ton of questions
  • You possess a phenomenal 'can-do' attitude and love learning new things
  • You are motivated and proactive and look for ways to be more efficient
  • You are a creative thinker and see every problem as an opportunity for improvement
  • You present an air of effortless calm while juggling multiple projects behind the scenes
  • You exercise humility and love constructive feedback because you always strive to be better
  • You are a true professional and as such, leave your drama and emotions at the door
  • You feel comfortable saying, 'I don't know,' and always follow with, 'but I'll find out.'
  • You will add your favorite animal in line with your first name on this application so we know you read this
  • You have at least 1 year of experience in a similar position, preferably within the hospitality, wellness, or childcare industries
Perks
  • Fantastic colleagues
  • Beautiful work environment
  • Competitive pay with yearly reviews
  • Monthly complimentary 60-minute massage
  • Healthcare
  • HSA card matched by company
  • One Medical membership
  • Commuter Benefits
  • 40 hours paid sick time annually
  • 4 weeks paid time off annually
  • Company-funded IRA after 3 years of employment

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