Cloud Service Delivery Engineer

3 weeks ago


Houston, Texas, United States Advanced Solutions International Full time
Cloud Service Delivery Engineer

About us

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, and improve performance through innovative software solutions.


About our position

We are seeking a Cloud Service Delivery Engineer to work with our cloud services team to ensure the effective, cost-efficient, and consistent delivery of service support processes to clients.


Key responsibilities

  • Monitoring and leading the Cloud Services response team, help desk, and VIP support functions to ensure optimal service and client satisfaction.
  • Maintaining and improving upon high performance levels for service delivery and related processes.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
  • Developing a deep understanding of SaaS products to gain insights into the scope of service delivery.
  • Creating strategies for service delivery optimization by analyzing third-party and internal processes.
  • Providing accurate and regular reports to management on service delivery performance.
  • Providing technical expertise, accountability, and ownership in diagnosing and resolving service delivery issues.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or relevant field.
  • 5+ years relevant work experience.
  • Excellent written and verbal communication skills.
  • Ability to work well independently and collaboratively in a high-pressure, fast-paced technology environment.
  • Proficient in Microsoft Azure Applications Insights instrumentation and data analysis.
  • Demonstrated ability to lead both in-person and virtual teams.
  • Experience in dealing with third-party provided services.
  • Exceptional customer-facing skills.
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
  • Solid resource planning and problem-solving skills.
  • iMIS systems management experience.
  • Demonstrated understanding of .NET and related technologies; virtualization technologies (preferably Azure); IIS technology; and Microsoft operating system and applications knowledge.

About us

ASI has been operating for over 30 years and has perfected the employee-first culture with a fun, friendly, and casual work environment.

We encourage new ideas, fresh perspectives, and positive attitudes and offer the following employee benefits:

  • Generous Paid Time Off.
  • Medical, Dental, and Vision Insurance.
  • Life and AD&D Insurance.
  • Flexible Spending Account.
  • Healthcare Savings Account.
  • Wellness Benefits.
  • 401k Retirement Plan with Discretionary Match.
  • Opportunities for Professional Growth and Development.
  • Volunteer Time Off.
  • Study Leave.
  • Employee Assistance Program.
  • Hybrid/Remote Work.

We value and respect different perspectives and those who have the courage to share their experiences and challenges and provide a supportive environment where ASI team members can grow and develop while delivering excellent products and services to our clients.

We are committed to cultivating an inclusive work environment that reflects the varied non-profit and membership organizations we serve worldwide.

ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category.


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