Equipment Service Associate

7 days ago


Louisville, Kentucky, United States Isco Industries Full time
Job Summary

We are seeking a highly skilled and motivated Equipment Service Associate to join our team at Isco Industries. As a key member of our rental equipment team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our equipment fleet.

Key Responsibilities
  • Serve as the primary contact for issues related to non-working fusion equipment, providing timely and effective solutions to customers.
  • Manage the Fusion Hotline, a first-line resource for issues related to fusion equipment, and communicate directly with customers to triage equipment issues and engage the appropriate ISCO SME for solution.
  • Take necessary actions as recommended by SME to achieve the best and most expedient outcome, including equipment swap or facilitating replacement parts shipment.
  • Log times and details of non-working rental equipment and adjust rental billing accordingly.
  • Manage customer-owned equipment repair process from machine intake through completion, including aligning customer expectations.
  • Support Maintenance Coordinators as needed and present damaged equipment assessment to customers and facilitate resolution of invoicing.
Additional Responsibilities
  • Collaborate with sales personnel to assist and improve the customer experience with critical thinking skills.
  • Proactively communicate best methods to handle exceptions and deviations from the norm.
  • Discuss recurring issues and collaborate with rental team and Manager to innovate and develop long-term solutions.
  • Manage expectation between sales team and warehouses, empathizing with needs of sales team without overcommitting yards.
  • Pro-actively meet with inside and outside sales team, develop strategies to increase efficiency in order execution, and clarify procedures as needed.
  • Cross-train in other rental positions to assist during absences.
Qualifications
  • Prior relatable experience with rental, maintenance, and/or sales, with prior experience within ISCO preferred.
  • Possess a strong acumen for equipment mechanics.
  • Self-motivated, enthusiastic presence in a team environment.
  • Strong written and communication skills.
  • Professional appearance and work ethic.

ISCO Industries is an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. We are an affirmative action employer and provide equal opportunity to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.



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