Front Desk Operations Manager

13 hours ago


Lombard, Illinois, United States Auro Hotels Full time

Job Title: Front Desk Manager

Job Summary:

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Auro Hotels. As a Front Desk Manager, you will be responsible for ensuring the overall success of the hotel by meeting or exceeding guest expectations for service.

Key Responsibilities:

  • Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
  • Prepares work schedules in accordance with forecasted occupancy
  • Supervises day-to-day activities of front desk, bell, and van drivers staff
  • Utilizes leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports
  • Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
  • Coordinates staffing and payroll to conform with productivity and budgetary standards
  • Prepares payroll and schedules as required; monitors actual vs. budget payroll activities
  • Works side-by-side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis
  • Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
  • Participates in daily Yield Management Meetings
  • Ensures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area
  • Coordinates the collection and submission of hotel news to the quarterly Auro Hotels Associate newsletter
  • Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
  • Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required

Requirements:

  • College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience
  • Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment


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