Front Desk Operations Manager
13 hours ago
Job Title: Front Desk Manager
Job Summary:
We are seeking a highly skilled and experienced Front Desk Manager to join our team at Auro Hotels. As a Front Desk Manager, you will be responsible for ensuring the overall success of the hotel by meeting or exceeding guest expectations for service.
Key Responsibilities:
- Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
- Prepares work schedules in accordance with forecasted occupancy
- Supervises day-to-day activities of front desk, bell, and van drivers staff
- Utilizes leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports
- Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
- Coordinates staffing and payroll to conform with productivity and budgetary standards
- Prepares payroll and schedules as required; monitors actual vs. budget payroll activities
- Works side-by-side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis
- Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
- Participates in daily Yield Management Meetings
- Ensures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area
- Coordinates the collection and submission of hotel news to the quarterly Auro Hotels Associate newsletter
- Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
- Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required
Requirements:
- College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience
- Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment
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