JIRA and Confluence Administrator

4 days ago

San Jose, California, United States BTI Solutions Full time
Job Title: JIRA and Confluence Administrator

Job Summary:

We are seeking a highly skilled JIRA and Confluence administrator to join our team at BTI Solutions. The ideal candidate will have extensive experience in configuring and troubleshooting Atlassian products, particularly JIRA and Confluence.

Key Responsibilities:

• Configure and maintain JIRA, Confluence, and other Atlassian tools to meet the needs of our team and clients.

• Troubleshoot issues in JIRA and Confluence, and provide timely support to users.

• Optimize designs in creating issues with conditions, validators, and post functions.

• Develop and implement comprehensive JIRA workflows, screen schemes, permission schemes, and notification schemes.

• Design and manage complex JIRA/Confluence queries, dashboards for operational/performance reporting metrics, and reports based on departmental needs.

• Understand system architecture and upstream/downstream impacts when implementing solutions.

• Develop, test, and deploy integrations between Atlassian products and other internal systems.

• Maintain an up-to-date knowledge of Atlassian products, administration best practices, and agile methodology best practices.

• Participate in process for choosing external Atlassian partner.

• Conduct user-training and help-sessions for new features or implementations.

• Basic JQL Administration and query writing tasks.

• Migrating people/projects from other tools to JIRA/Confluence.

• Create and provide administration support for Confluence spaces.

• Manage accounts and groups for Confluence and JIRA projects.

• Support Confluence Space creation and basic configuration including Space administration including permissions.

• Audit accounts disabling those no longer in use.

• Monitor Confluence for operation, content, and security.

• Understand policies that apply to Confluence, JIRA, and GitHub, disseminating them and participating in the creation/update of new policies.

• Coordinate testing new macros with users and application administrators.

• Coordinate with users for testing product updates before and after production release.

• Coordinate with users on simple JIRA project set up schemes and customizations.

• Support JIRA in creating more complex schemes and customizations.

• Manage a Jira Service Desk for Confluence and JIRA service requests.

• Act as first point of contact for tickets for Confluence, JIRA, and GitHub.

Requirements:

• Must have strong knowledge and hands-on experience in configuring and troubleshooting Atlassian suite of products, especially JIRA, Confluence.

• Must have experience with GitHub.

• Minimum 3-5 years supporting Atlassian products with expert experience in troubleshooting issues in JIRA/Confluence tools, optimizing designs, and developing comprehensive JIRA workflows.

• Demonstrated outstanding analytical, teaming, and interpersonal skills, as well as highly developed oral and written communication skills and strong presentation skills.

• Integration knowledge a plus.

• Experience coordinating a dynamic environment managing coordination throughout all areas of responsibility.

Education:

• BS Degree.

• Atlassian certifications a plus.

• Five+ years of system administration experience in Linux environments and proficient in tasks such as shell scripting, creating cron jobs, analyzing log files, managing user accounts and groups, configuring iptables, and setting up mail services.

• Proven ability to multi-task.

• Independent, self-starter.

• Ability to effectively communicate (verbal and written correspondence) in a professional and courteous manner with technical and non-technical personnel.

• Familiarity with web-based technologies, including but not limited to, reverse proxy servers, SSL certificate configuration, three-tier architecture, and service-oriented architecture, enterprise service bus, http, and differences between browsers.

Physical Demands:

• Able to lift 50 lbs.

• Able to move servers to and from main DC to the colocation and labs.

• Install new hardware or migrate existing servers (rack and stack).

Work Environment:

This is a full-time position. The work environment is fast-paced, dynamic, and requires excellent communication and problem-solving skills. The ideal candidate will be able to work independently and as part of a team, and will be able to lift 50 lbs and move servers as needed.

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