Chief Overnight Operations Supervisor

1 day ago


Los Angeles, California, United States Marriott International Inc Full time
Job Title: Shift Supervisor

Salary Range: $67,000 annually.

About the Role:

The Shift Supervisor is responsible for overseeing daily operations at our hotel, ensuring excellent customer service and teamwork across departments. In this role, you will be accountable for verifying guest accounts are accurate and in balance by morning to maximize customer satisfaction.

Key Responsibilities:
  • Ensure all departments are supervised according to high standards, resulting in excellent customer experiences.
  • Provide value-added service to customers, communicate effectively with colleagues and supervisors, and handle difficult situations effectively while meeting service standards.
  • Balance daily charges for departments, room audits, and master accounts efficiently.
  • Assume responsibility for overall security of guests, personnel, and property, minimizing losses and liability during emergency operations.
Requirements:
  • Minimum two years supervisory experience in a high-volume setting is required.
  • Previous working overnight experience is preferred.
  • Experience with Windows, Office, and property management systems is highly desirable.
  • Ability to understand, speak, read, and write basic English is essential.
Physical Requirements:
  • Pushing/Pulling: Average weight 30lbs constantly.
  • Lifting/Carrying: Average weight 30lbs constantly.
  • Standing/Walking: Constantly standing/walking majority of scheduled shift.
  • Kneeling/Crawling: Constantly completing tasks throughout the hotel.


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