Customer Experience Champion
1 week ago
NuMark Credit Union is a leading financial institution dedicated to enriching the lives of our members. We offer a comprehensive range of financial services, from mortgage and auto loans to free checking accounts and business services.
Salary InformationWe are offering a competitive salary for this role, with an estimated annual income of $60,000 - $80,000, based on industry standards and location.
Job DescriptionThis is a dynamic opportunity to join our team as a Member Service Specialist. As a key member of our sales team, you will be responsible for building relationships with customers, providing exceptional customer service, and driving sales growth through effective product recommendations.
Key responsibilities include:
- Providing personalized solutions to meet customers' financial needs
- Upselling and cross-selling products and services
- Accurately handling cash transactions and balancing cash drawers
- Maintaining confidentiality of customer information
- Routinely maintaining accounts according to customer requests
To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- A desire to develop sales skills and continually improve your professional development
- Effective time management and organizational skills
- Cash handling experience and a high school diploma or equivalent
- Willingness to substitute at other local branches if necessary
NuMark Credit Union offers a comprehensive benefits package, including:
- Competitive salary and bonuses
- Full-time employees can choose between several health insurance plans from Blue Cross Blue Shield
- Dental, vision, and life insurance coverage
- 401(k) savings plan with company match and profit sharing
- Flexible spending account and education reimbursement for bachelor's or master's degrees
- Paid community volunteer time and career advancement opportunities
NuMark Credit Union is committed to putting our members first, treating them like family, and helping them achieve their financial goals. We prioritize investing in the wellness and professional development of our people, recognizing that a strong team and positive culture give us a competitive advantage in the markets we serve.
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