NOC Shift Supervisor II

4 weeks ago


Chantilly, Virginia, United States Red River Full time
Job Summary

Red River is seeking a highly skilled NOC Shift Supervisor II to lead our Network Operations Center (NOC) team. As a pivotal member of our team, you will be responsible for orchestrating and optimizing the team's workflow, directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Your role will involve managing high-impact projects, contributing to our dynamic work environment, and leading by example.

Key Responsibilities
  • Supervise and lead a team consisting of NOC engineers & Help Desk Technicians.
  • Be available and approachable for direct reports.
  • Monitor and ensure the team's adherence to goals and performance objectives.
  • Enhance and achieve Service Level Agreements (SLAs).
  • Develop internal talent and refine training processes.
  • Offer coaching and actionable feedback to team members.
  • Escalate and maintain high-level communication with both customers and management.
  • Manage the attendance of NOC engineers (check-in/check-out times).
  • Identify areas for improvement and develop corresponding growth plans.
  • Oversee the overall performance and reliability of the local NOC team by establishing and implementing technical and operational standards aligned with NOC core functions (Incident Management, Service Assurance, Change Management, and Reporting & Analysis).
  • Manage operations for 3 to 6 level-I geographically dispersed NOC engineers in a 24x7x365 environment, providing incident, change, and problem resolution for 300+ clients in a Managed Services environment.
  • Maintain a wide array of performance metrics and KPIs related to service delivery.
  • Continuously update and uphold standards and documentation as products and technologies evolve.
Requirements
  • Proficiency in administering and maintaining Windows Server 2008 and above.
  • Advanced knowledge of supporting/managing desktop operating systems.
  • Experience in Email Administration, including high-level user management such as configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues.
  • Familiarity with basic virtualization Administration, including tasks like rebooting virtual machines, resource allocation, and possessing basic architecture knowledge.
  • Strong experience and proficiency in domain functionality and knowledge of Active Directory services, Group Policy, DNS, DHCP.
  • Exceptional ability to troubleshoot issues related to Windows and Mac OS at hardware and software levels.
  • Proficiency in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
  • Intermediate knowledge of Backup Solutions.
  • Intermediate understanding and troubleshooting capability with common remote solutions such as RDP and Azure WVD.
  • Basic understanding of core network components.
Preferred Qualifications
  • Bachelor's degree desired.
  • Required certifications: CompTIA A+, Network+, CCNA, AWS Solutions Architect Associate, Azure Administrator and Office 365 Fundamentals.
Essential Elements
  • This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday.
  • This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.
Basic Qualifications
  • U.S. Citizenship Required.


  • Chantilly, Virginia, United States Red River Full time

    Job Title: NOC Shift Supervisor IIRed River is seeking a highly skilled and experienced NOC Shift Supervisor II to join our team. As a key member of our Network Operations Center (NOC), you will be responsible for leading a team of NOC engineers and help desk technicians in providing exceptional customer service and support.Key Responsibilities:Supervise and...


  • Chantilly, Virginia, United States DanSources Full time

    We are seeking a highly skilled Network Operations Center (NOC) Tier II Incident Management Specialist to join our team at DanSources. This role involves contributing to the design specifications, testing, and inspections for computer networks, planning and implementing upgrades, and analyzing and organizing hardware and software solutions through network...


  • Chantilly, Virginia, United States Dansources Technical Services Full time

    Job SummaryWe are seeking a highly skilled Network Operations Center (NOC) Tier II Incident Management Specialist to join our team at Dansources Technical Services. This role involves providing support for our customer's computer data communications systems, contributing to design specifications, testing, and inspections for computer networks, and analyzing...


  • Chantilly, Virginia, United States Red River Full time

    Help Desk Lead/Supervisor Job DescriptionAre you a seasoned IT professional looking for a challenging role that leverages your technical expertise and leadership skills? Do you thrive in fast-paced environments and enjoy collaborating with cross-functional teams? If so, we have an exciting opportunity for a Help Desk Lead/Supervisor to join our Network...


  • Chantilly, Virginia, United States Connections Health Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Behavioral Health Shift Supervisor to join our team at Connections Health Solutions. As a key member of our crisis response team, you will be responsible for providing operational and administrative oversight of our facility on assigned shifts or units.Key ResponsibilitiesEnsure the efficient...


  • Chantilly, Virginia, United States Connections Health Solutions Full time

    Job SummaryConnections Health Solutions is seeking a highly skilled Behavioral Health Shift Supervisor to join our team. As a key member of our crisis response team, you will be responsible for providing operational and administrative oversight of our facility on assigned shifts or units. Your focus will be on processes and ensuring the most efficient care...


  • Chantilly, Virginia, United States Information Management Group Full time

    Job Title: Tier III Network EngineerInformation Management Group (IMG) is seeking a highly skilled Tier III Network Engineer to join our team. As a key member of our technical services and operations team, you will be responsible for providing expert-level support for our customer's WAN and LAN networks.Key Responsibilities:Design, implement, and maintain...

  • Software Developer

    4 weeks ago


    Chantilly, Virginia, United States McIntire Solutions Full time

    Job OverviewMcIntire Solutions LLC is seeking a skilled Software Developer to join our team in Chantilly, VA.Key Responsibilities:Develop and engineer enterprise software solutions supporting Identity, Access, and Credential Management.Design and deploy capabilities to provide new functionality, improve system performance/availability, and generate...


  • Chantilly, Virginia, United States ManTech Full time

    Secure Our Nation, Ignite Your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.Currently, ManTech is seeking a...

  • Restaurant Team Lead

    4 weeks ago


    Chantilly, Virginia, United States Chick-fil-A at Chantilly and at Sully Plaza Full time

    Job OpportunityAt Chick-fil-A, we're seeking a dynamic leader to join our team as a Restaurant Team Lead. As a key member of our high-performance leadership team, you'll play a crucial role in ensuring every guest has a remarkable experience.Key Responsibilities:Participate in day-to-day operations, driving efficiency and excellence in a fast-paced...


  • Chantilly, Virginia, United States McIntire Solutions, LLC Full time

    Job Summary:We are seeking a highly skilled Cyber Network Engineer, Senior Principal to join our team at McIntire Solutions, LLC. In this role, you will be responsible for designing and implementing network architectures for various vendor network devices, such as routers, switches, load balancers, and firewalls.Key Responsibilities: Prioritize requirements...


  • Chantilly, Virginia, United States McIntire Solutions, LLC Full time

    Cyber Network Architect RoleAt McIntire Solutions, LLC, we are seeking a highly skilled Cyber Network Architect to join our team in Chantilly, Virginia. As a Senior Principal Network Security Engineer, you will be responsible for expanding network architecture of various vendor network devices, such as routers, switches, load balancers, and firewalls.Your...


  • Chantilly, Virginia, United States Dane Full time

    About the Role:We are seeking a highly skilled Quality Assurance Analyst to join our team at DANE. As a senior member of our team, you will provide support to internal and external customers by troubleshooting various applications.You will research, track, and resolve complex issues that tier 1 and tier II technicians have been unable to...


  • Chantilly, Virginia, United States Hop & Wine Beverages, LLC Full time

    Job SummaryThis role is responsible for ensuring the efficient and accurate loading of delivery trucks for daily deliveries. The ideal candidate will have excellent organizational skills and be able to work effectively in a fast-paced environment.Key ResponsibilitiesReports to the Night Warehouse ManagerStarts work at 7:00pm and continues until the end of...


  • Chantilly, Virginia, United States ManTech Full time

    Secure Our Nation, Ignite Your FutureWe are seeking a highly motivated and experienced Cyber Security Engineer to join our team in Chantilly, VA. As a key member of our team, you will be responsible for designing, implementing, and maintaining complex systems and infrastructure that support business objectives.Key Responsibilities:Deploy solutions to...


  • Chantilly, Virginia, United States Leaf Home Full time

    Job Summary: We are seeking a highly motivated and experienced Sales Territory Manager to join our team at Leaf Home Solutions. As a key member of our sales team, you will be responsible for managing and growing assigned sales territories through effective leadership of independent contractor Sales Representatives. Key Responsibilities: Manage and grow...


  • Chantilly, Virginia, United States ManTech Full time

    Job SummaryManTech International Corporation is seeking a highly skilled Cyber Security Engineer, Senior to join our team. As a key member of our team, you will be responsible for performing tasks and completing customer requests using the ServiceNow delivery platform. You will also resolve incident tickets issued through ServiceNow and participate in...


  • Chantilly, United States Red River Full time

    Are you in search of boundless career prospects? Do you possess a growth-oriented mindset and thrive on taking initiative? If so, then Red River is the ideal destination for you! At Red River, we live by the mantra "Rock the Red." It serves as our guiding principle, urging us to surpass ordinary expectations, exert extra effort, exhibit our utmost...


  • Chantilly, United States Red River Full time

    Are you in search of boundless career prospects? Do you possess a growth-oriented mindset and thrive on taking initiative? If so, then Red River is the ideal destination for you! At Red River, we live by the mantra "Rock the Red." It serves as our guiding principle, urging us to surpass ordinary expectations, exert extra effort, exhibit our utmost...


  • Chantilly, United States Red River Full time

    Are you in search of boundless career prospects? Do you possess a growth-oriented mindset and thrive on taking initiative? If so, then Red River is the ideal destination for you! At Red River, we live by the mantra "Rock the Red." It serves as our guiding principle, urging us to surpass ordinary expectations, exert extra effort, exhibit our utmost...

  • Meter Technician Ii

    1 month ago


    Chantilly, United States Fairfax Water Full time

    DescriptionUnder the supervision of the Supervisor, Meter Services, installs, repairs, and maintains 5/8” through 6” water meters and provides assistance for working on larger sized meters.Examples of DutiesInstalls 5/8” through 2” water meters utilizing small hand tools and other equipment.Replaces/converts meter box lids for meter...


  • Chantilly, United States Connections Health Solutions Full time

    Overview *****This is a Swing Shift position***** Hours will be 2pm - 10pm  We’re not just behavioral health people—we’re crisis people. Connections has built a model that combines medical and recovery-oriented treatment that gets people connected to community-based resources and back to their lives faster.  Our aim is for solutions, not just...

  • Produce Supervisor

    2 months ago


    Chantilly, United States Restaurant Depot Full time

    Produce Supervisor FULL-TIME $18/hr Essential functions: 1.Ensuring proper customer service and works to develop relationships with large customers. 2.Supervising all activities in the produce department including product placement, rotation, signage, and displays. 3.Responsible for overall department appearance, cleanliness, and adherence to both...

  • Produce Supervisor

    1 month ago


    Chantilly, United States Restaurant Depot Full time

    Produce Supervisor FULL-TIME $18/hr Essential functions: 1.Ensuring proper customer service and works to develop relationships with large customers. 2.Supervising all activities in the produce department including product placement, rotation, signage, and displays. 3.Responsible for overall department appearance, cleanliness, and adherence to both...


  • Chantilly, United States Dash-In Full time

    Description Join the Dash In Fun Squad as a Shift Supervisor! Are you ready to join a team that's all about making greatness happen? Dash In, a proud division of the Wills Group family of brands, is now Great Place to Work Certified™ and Fortune's Best Workplace in Retail™, and we're on the lookout for a Store Supervisor to be part of our food-tastic...


  • Chantilly, United States Red River Technology, LLC Full time

    Are you in search of boundless career prospects? Do you possess a growth-oriented mindset and thrive on taking initiative? If so, then Red River is the ideal destination for you! At Red River, we live by the mantra "Rock the Red." It serves as our gu Help Desk, Night Shift, Solutions Architect, Network Operations, Supervisor, Technical Support, Technology,...

  • Network Engineer II

    4 weeks ago


    Chantilly, United States Red River Technology LLC Full time

    Network Engineer II - 24/7 Service DeskAs a Network Engineer II on our 24/7 Service Desk team based in Chantilly, VA, you will play a crucial role in delivering exceptional technical support and maintaining high-performance network solutions for our customers. You'll collaborate with a skilled team to handle technical escalations, ensure network uptime, and...

  • Quality Manager

    4 weeks ago


    Chantilly, United States Amentum Full time

    Maintain and administer quality and safety programs to ensure a safe and compliant work environment. Maintain adherence to quality requirements established under ISO 9001. This position is essential in development of plans and programs for achieving and maintaining quality throughout contract life cycle; monitoring operations to verify adherence to quality...


  • Chantilly, United States Fairfax Water Full time

    DescriptionUnder close supervision of a Water Utility Crew Chief or Water Utility Worker IV, performs a variety of routine unskilled and semi-skilled manual duties required in the operation, maintenance and installation of the water distribution and transmission system and related facilities.Examples of DutiesPerforms a variety of routine unskilled and...

  • Produce Supervisor

    2 months ago


    Chantilly, VA, United States Restaurant Depot Full time

    Produce Supervisor FULL-TIME $18/hr Essential functions: 1.Ensuring proper customer service and works to develop relationships with large customers. 2.Supervising all activities in the produce department including product placement, rotation, signage, and displays. 3.Responsible for overall department appearance, cleanliness, and adherence to both...


  • Chantilly, United States TEKsystems Full time

    • This position requires the ability obtain and/or have active DoD Clearance (Secret, Top Secret, Top Secret/SCI) • Because an active or interim DoD clearance is/will be required, U.S. Citizenship is required A TS/SCI Clearance and an IAT II Certification (e.g. CompTIA Security+ CE) is required! Description: As the Desktop Support Technician, you...


  • Chantilly, United States ManTech Full time

    Description & Requirements Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motivated,...

  • Waiter/Waitress

    3 months ago


    Chantilly, United States Moda Cafe & Bakery Full time

    Overview:Moda Cafe & Bakery is opening soon in Chantilly, VA, and we are excited to build our team. We are looking for dedicated and professional individuals to join us as a Server at Moda Cafe & Bakery. You will be responsible for delivering food and beverage service in line with Moda Cafe standards. Your role will include taking customer orders, ensuring...


  • Chantilly, United States SOS International LLC Full time

    Overview SOSi is seeking Papiamento, Philipino/Tagalog Language Linguists to join our team supporting all duties assigned to communicate and translate within our customer's requirements. Languages can also include Malagasy, Maltese, and Tahitian. Essential Job DutiesAll Linguists will be capable of satisfactorily performing various linguistic functions and...


  • Chantilly, United States SOS International LLC Full time

    Overview SOSi is seeking Arabic, Bengali and Chinese Cantonese Linguists to join our team supporting all duties assigned to communicate and translate within our customer's requirements. Languages can also include Burmese, Cantonese, Mandarin, Fukienese, Gan, Hakka, Indonesian, Japanese, Kachin, Khmer, Korean,Lao, Malay, Malayo-Polynesian, Mandalay, Minbei,...


  • Chantilly, United States SOS International LLC Full time

    Overview SOSi is seeking Arabic, Bengali and Chinese Cantonese Linguists to join our team supporting all duties assigned to communicate and translate within our customer's requirements. Languages can also include Burmese, Cantonese, Mandarin, Fukienese, Gan, Hakka, Indonesian, Japanese, Kachin, Khmer, Korean,Lao, Malay, Malayo-Polynesian, Mandalay, Minbei,...


  • chantilly, United States The Lane Construction Corporation Full time

    The Lane Construction Corporation is one of America’s leading construction companies, specializing in large, complex civil infrastructure. For nearly 130 years, it has contributed to the development of the country’s vast network of roads, highways, and bridges, including the Interstate Highway System. Lane also specializes in tunnels, metro and railway...