Customer Service Representative
3 days ago
Job Overview
VTRips is a leading provider of exceptional customer experiences in the hospitality industry. We are seeking a highly skilled Guest Service Agent to join our team and provide top-notch service to our guests, owners, and vendors.
Key Responsibilities:
- Maintain professional relationships with owners, guests, and vendors through effective communication and problem-solving skills.
- Review, update, and manage property notes and folios to ensure accuracy and efficiency.
- Resolve owners and guest-related issues promptly and professionally.
- Coordinate and prioritize maintenance requests to minimize downtime and maximize guest satisfaction.
- Create, close, and modify work orders and property blocks as needed.
- Develop and maintain a trade vendor list and work closely with vendors to ensure timely completion of work orders.
- Create, modify, and cancel reservations according to company policies and procedures.
- Process payments, adjust payment schedules, and code auto-payment exclusions to ensure accurate billing.
- Revise reservation folios and property details in the reservation management system to reflect changes and updates.
- Change rental rates and add fees as necessary to meet business needs.
- Adjust pricing and discount codes to optimize revenue and guest satisfaction.
- Update reservation folios and property details in the reservation management system to ensure accuracy and consistency.
- Quote reservation pricing using internal systems and property details to provide guests with accurate estimates.
- Create account records by effectively communicating with owners and guests via the reservation management system.
- Run reservation and maintenance reports and monitor various system alerts daily to stay ahead of potential issues.
- Stay abreast of the conditions and needs of each property to provide informed decisions and recommendations.
- Troubleshoot customer service and maintenance issues quickly and efficiently to minimize disruption to guests.
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