Customer Service Representative

3 days ago


McHenry, United States VTrips Full time

Job Overview
VTRips is a leading provider of exceptional customer experiences in the hospitality industry. We are seeking a highly skilled Guest Service Agent to join our team and provide top-notch service to our guests, owners, and vendors.

Key Responsibilities:

  • Maintain professional relationships with owners, guests, and vendors through effective communication and problem-solving skills.
  • Review, update, and manage property notes and folios to ensure accuracy and efficiency.
  • Resolve owners and guest-related issues promptly and professionally.
  • Coordinate and prioritize maintenance requests to minimize downtime and maximize guest satisfaction.
  • Create, close, and modify work orders and property blocks as needed.
  • Develop and maintain a trade vendor list and work closely with vendors to ensure timely completion of work orders.
  • Create, modify, and cancel reservations according to company policies and procedures.
  • Process payments, adjust payment schedules, and code auto-payment exclusions to ensure accurate billing.
  • Revise reservation folios and property details in the reservation management system to reflect changes and updates.
  • Change rental rates and add fees as necessary to meet business needs.
  • Adjust pricing and discount codes to optimize revenue and guest satisfaction.
  • Update reservation folios and property details in the reservation management system to ensure accuracy and consistency.
  • Quote reservation pricing using internal systems and property details to provide guests with accurate estimates.
  • Create account records by effectively communicating with owners and guests via the reservation management system.
  • Run reservation and maintenance reports and monitor various system alerts daily to stay ahead of potential issues.
  • Stay abreast of the conditions and needs of each property to provide informed decisions and recommendations.
  • Troubleshoot customer service and maintenance issues quickly and efficiently to minimize disruption to guests.


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