Parts Counter Team Member

7 days ago


Fremont, California, United States North American Truck & Trailer, Inc. Full time
Job Title: Parts Counter Team Member

We are seeking a skilled and customer-focused Parts Counter Team Member to join our team at North American Truck & Trailer, Inc.

About the Role:

This is an exciting opportunity to work in a dynamic environment where you will be responsible for providing exceptional customer service, processing orders, managing inventory, and ensuring seamless collaboration with other departments.

Key Responsibilities:
  1. Customer Service: Interact directly with customers to understand their needs, provide solutions, and ensure satisfaction.
  2. Order Processing: Process customer orders, communicate with suppliers, and track order progress.
  3. Inventory Management: Monitor stock levels, reorder parts as necessary, and manage returns or exchanges.
  4. Technical Knowledge: Develop a solid understanding of products being sold to provide technical advice and guidance to customers.
  5. Problem Resolution: Troubleshoot issues, provide installation advice, and ensure a positive experience for customers.
  6. Documentation: Maintain accurate records of sales, inventory, and customer orders to support restocking, sales analysis, and financial reporting.
  7. Collaboration: Work closely with other departments to ensure a smooth flow of information and resources.
Requirements:
  • Able to lift up to 100lbs occasionally.
  • Participate in all available training programs.
Compensation:

$45,000 - $65,000 per year, based on experience.

We offer a competitive wage package, including benefits such as 401(k) retirement plan, medical, dental, and vision insurance, life insurance, short- and long-term disability insurance, paid vacation, sick, and holidays, OEM training incentive, tool reimbursement, tuition reimbursement, discount on parts/labor and vehicle purchases, employee referral bonus, and professional work environment.



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