Feed Yard Technical Support Specialist

1 week ago


Sterling, Colorado, United States Patterson Full time
Overview

Patterson, a people-first company, promotes a culture that embodies and celebrates diversity and inclusivity. We value the diverse talents and experiences our employees bring to Patterson and believe they build a stronger and successful organization.

The Feedyard Software & Networking Technician role provides essential technical support and maintenance for Animal Health International's software and networking systems, ensuring optimal functionality for clients in the feed yard industry.

Salary Range

$18.56 - $23.41 per hour, based on various factors such as candidate location, experience, and skills.

Job Description

This position involves both installation and troubleshooting of software and network systems while maintaining strong customer relationships and participating in on-call duties.

  • Key Responsibilities:
  • Provide technical support, maintenance, and repair for Animal Health International Inc. software, Animal Management Software (AMS)

  • Responds to assigned customer service calls, diagnosing software and network problems, and making appropriate repairs.

  • Responsible for software/network installation projects for current and new customer sites.

  • Prepare for and perform standard system installations and test the functionality of all components.

  • Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.

  • Complete all required service forms, records, and documentation as required.

  • Maintain strong and supportive customer relationships by providing technical support after repair or installation; available for consultation and support which includes rotating nights and weekends on-call schedule.

Required Skills and Qualifications

To be successful in this role, you should have:

  • Education:
  • High school diploma or equivalent.

  • Certifications and Experience:
  • 0-2 years prior experience in a technical, software, or related field.

  • Soft Skills:
  • Strong customer service skills.

  • Ability to adapt to variable work environments.

  • Effective communication and problem-solving skills.

Benefits

Patterson offers a comprehensive benefits package, including:

  • Medical Benefits:
  • Full medical, dental, and vision coverage.

  • Retirement Savings Plan:
  • 401(k) match retirement savings plan.

  • Other Perks:
  • Paid time off (PTO).

  • Holiday pay & floating holidays.

  • Volunteer time off (VTO).

  • Educational assistance program (tuition reimbursement).

  • Full paid parental and adoption leave.

  • LifeWorks employee assistance program.

  • Patterson perks program.

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.



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